Support for eligible  FWD customers

The COVID-19 pandemic in Singapore has impacted many of us financially. We understand that during this difficult period, some of us may find it hard to pay for our insurance premiums. Yet, we know this is precisely the time when everyone needs crucial insurance protection and coverage.

And we want to help – Eligible FWD Singapore customers can now apply for:

  • – A 6-month deferment of premiums for their Life and Health polices, from 1 April 2020 to 30 September 2020
  • – Flexible installment payment plans for Home (HDB Fire) and Motor policies

If you’d like more information on, or to apply for the above assistance, please reach us via our hotline 6820 8888 and email We hope this initiative can go some way to help those who need it the most during these uncertain times.

Notice: No walk-ins of customers to FWD Singapore’s officesclick here

Dear Customers,

Your health and well-being, as well as that of our employees, is very important to us.

With the strict social distancing measures implemented by the Singapore Government to prevent community spread of COVID-19, we are encouraging all FWD Singapore employees to work from home, where possible. As such, we are stopping all walk-ins to our office premises at Suntec Tower 4.

During this time, if you have questions or need of assistance related to your insurance policies, please consider reaching out to us via the following touchpoints:

Online Services
If you would like to update your personal details, make a change or cancel your policy, please log in to our Online Services.
Claims Submission
If you would like to submit a claim, please visit our Claims Online Portal.
Online Forms & General Enquiries
For any general queries on your insurance policies, please first check with our Chatbot Faith on our website. We will continue to update Faith with answers to your frequently asked questions. To access our forms, please visit this link.
You may also email us at with your enquiries, or request for a call back by clicking on the ‘Call Me Back’ link on the top panel of our homepage.
For Accident or Travel/Home Emergency Assistance
Please call 6322 2072, which remains available 24/7 from anywhere in the world.

While we endeavour to provide you with prompt and efficient services during this period, please expect longer wait or response times, as we deal with the higher-than-usual volumes of customer enquiries. We seek your understanding on this.

As the situation remains fluid, we will inform all customers as soon as it is safe to resume normal operations. Thank you for helping us keep our community safe. Together, we can overcome this.

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