Since the World Health Organisation (WHO) declared the outbreak of the Novel Coronavirus a Public Health Emergency of International Concern on 31 January 2020, FWD has been  experiencing much higher call volumes than usual. As such, we would like to apologise for the inconvenience caused for any longer wait times you may experience when trying to
call our Customer Contact Centre.

We understand your concern and want to assure you that FWD is keeping a close watch on the situation, and will continue to provide relevant updates to our website as the situation evolves. We also have other digital options available to ensure faster and
more convenient response times.

For example, if you would like to update your personal details, make a change or cancel your policy, please log in to our
Online ServicesIf you would like to submit a claim, visit our Claims Online PortalShould you have any general queries, please first check with our Chatbot Faith on the bottom right of this page. We will continue to update Faith with answers to frequently asked questions, as the Coronavirus threat evolves.  

Finally, in the interest of public safety, we would like to ask all customers to avoid visiting our office during this period. However if you need to visit us, please wear a mask, and please note that our building management, Suntec, will screen your temperature.

Thank you for your understanding.

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