Premium Management Executive

Contract Role, Singapore

PURPOSE

  • Promote the image of the company by delivering an excellent customer service experience

 

KEY ACCOUNTABILITIES

  • Perform receipting for insurance premium received via cash and cheque
  • Manage credit risk by ensuring prompt receipting of premium, reconciliation and managing premium refund
  • Handles premium payment and renewal process (which includes upsell additional coverage) to walk-in customers
  • Reconcile cash and cheque received by day end and prepare daily reconciliation report to be submitted to Finance within agreed timeline
  • Deposit cash and cheque at bank on daily basis
  • Compliance with relevant regulations, FWD policies and our standard operations procedures
  • Manage customers’ feedback and complaints and to escalate where necessary and collaborate with various internal stakeholders to achieve fair outcomes according to the complaint resolution process
  • Support ad hoc tasks and projects

 

QUALIFICATIONS / EXPERIENCE

  • Diploma holder / post-graduate
  • At least 2 year of experience in insurance operations, preferably with relevant experience in premium management
  • Certified in BCP and PGI
  • Positive and customer driven work attitude.
  • Able to work independently

 

KNOWLEDGE & TECHNICAL SKILLS

  • Good verbal and written communication skills
  • Able to handle multiple tasks simultaneously
  • Work as a team member in a team environment
  • Meticulous
  • Good understanding on insurance business
  • Proficiency in MS Office skills and generally tech-savvy
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