Executive/Senior Executive, Client Management

Permanent Role, Singapore

PURPOSE 

  • To maintain and develop the corporate relationship with clients
  • To service clients well, meeting their needs by developing creative/value-added solutions
  • Ensuring retention of profitable clients and reducing and eventually turning loss-making clients into profitable clients
  • Also to assist the HOD in working on any new business cases whenever needed

 

KEY ACCOUNTABILITIES

  • Product Development & Pricing
    • Prepare renewal pricing and proposals, including tender responses for existing clients (if applicable)
    • Business underwriting – liaise with Actuarial or Pricing & Product Development in relation to pricing and rates approval for new and renewal cases
  • Workflow and Business Processes:
    • Work with other departments (Claims, Policy Services, etc) to ensure successful execution of client’s employee benefit programs (and other corporate solutions as applicable)
    • Able to lead projects that will enhance the current processes
  • Reporting
    • To liaise with relevant stakeholders in the preparation of internal and external reporting requirements including presentations to clients
  • Customer Service
    • Ensure smooth transition from Business Development team to Client Management team in Year 1 of new clients implementations, such that Year 2 renewal is done by Client Management team
    • This includes upselling of meaningful solutions to clients

 

QUALIFICATIONS / EXPERIENCE 

  • University graduate
  • At least 2 years relevant experience in insurance industry with focus on Group Insurance.
  • Industry-wide recognized and regulatory required certificate(s) of insurance studies preferred (Health insurance, M9 and M5)

 

KNOWLEDGE & TECHNICAL SKILLS 

  • Strong analytical and problem solving skills
  • Strong project management and leadership skills
  • Excellent communication skills with Customer centricity, collaboration and teamwork
  • Proficient in both written and spoken English

 

 

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