talk to us
products
Car Insurance Singapore

car

Life Insurance Singapore

term life

Travel Insurance Singapore

travel

personal Insurance Singapore

motorcycle

personal Insurance Singapore

personal accident

personal Insurance Singapore

maid

personal Insurance Singapore

endowment

travel

group insurance

fast. simple. reliable.

insurance claims designed to make stressful situations a little easier for you.

bottom-curve

claim it your way

Insurance Claims Policy Contact Insurance Company
Call us
FWD Office Locations
Insurance Claims Policy Insurance Claim Online
Claim online
FWD Office Locations
FWD Singapore Email Email FWD Insurance
Email us
FWD Office Locations

Our hotline: +65 6820 8888

Monday to Friday: 9:00am - 10:00pm
Saturday: 9:00am - 1:00pm
(Excluding public holidays)

Emergency assistance: +65 6322 2072

Available 24 hours a day, any day, from anywhere in the world.

Sign in to FWD Online Services

Make a claim in minutes with your saved profile.


Don't have an account?

You can still make claims online. Click here to get started.

Email us: contact.sg@fwd.com, or


Send us your query and you'll hear from us.

Message

div-mob

see step-by-step claim guides for:

 

Car Insurance Singapore

car

Endowment Insurance Singapore

endowment

Insurance Claims Online

term life

Insurance Claims Online

Direct-term life

Travel Insurance Singapore

travel

Get Insurance Claims

motorcycle

Get Insurance Claims

personal accident

Get Insurance Claims

maid

div-mob

find your nearest FWD workshop

Car Motorcycle

 

Ah Lim Motor Company

10 Ang Mo Kio Ind. Park 2A
#01-09 AMK Auto Point
Singapore 569047

Tel: 6483 1244

Opening hours
Mon - Fri: 9:00am - 5:30pm
Sat: 9:00am - 12:30pm
(closed on Sundays & public holidays)

(Branch) 176 Sin Ming Drive
#05-12 Sin Ming Autocare
Singapore 159723

Tel: 6456 3637

Opening hours
Mon - Fri: 9:00am - 5:30pm
Sat: 9:00am - 12:30pm
(closed on Sundays & public holidays)

Automotive Repair Centre Pte Ltd

38 Woodlands Industrial Park E1
#05-18
Singapore 757700

Tel: 6468 8834

Opening hours
Mon - Fri: 9:00am - 6:00pm
Sat: 9:00am - 1:00pm
(closed on Sundays & public holidays)

Charn's Customcraft

Blk 1010 Bukit Merah Lane 3
#01-105
Singapore 159724

Tel: 6271 7054

Opening hours
Mon - Fri: 9:00am - 5:30pm
Sat: 9:00am - 1:00pm
(closed on Sundays & public holidays)

Kan Fook Sing Motor Workshop

61 Defu Lane 12
Singapore 539147

Tel: 6747 9560

Opening hours
Mon - Fri: 9:00am - 6:00pm
Sat: 9:00 am - 5:00 pm
(closed on Sundays & public holidays)

Progressive Automotive

Blk 3022A Ubi Road 1
#01-45
Singapore 408716

Tel: 6741 5336

Opening hours
Mon - Fri: 9:00am - 4:00pm
Sat: 9:00am - 1:00pm
(closed on Sundays & public holidays)

Torque 5 Pte Ltd

No. 8 Kaki Bukit Ave 4 Premier @ Kaki Bukit
#01-49/50/51/52/53/54
Singapore 415875

Tel: 6452 4457

Opening hours
Mon – Sat: 9.00am – 6.00pm (closed on Sundays & public holidays)

Glass-Fix (Windscreen Only)

52 Ubi Avenue 3
#04-42 Frontier E Park @ Ubi
Singapore 408867

Tel: 6278 0887

Opening hours
Mon - Fri: 9:00am - 6:00pm
Sat: 9:00am - 1:00pm
(closed on Sundays & public holidays)

Hua Hong Pte Ltd

25D Sungei Kadut Street 1
Singapore 729332

Tel: 6760 8815

Opening hours
Mon - Fri: 9:00am - 6:00pm
Sat: 9:00am - 12:00pm
(closed on Sundays & public holidays)

Sng Ah Tee Motor & Panel Service Pte Ltd

3 Pioneer Road North
#01-18
Singapore 628457

Tel: 6268 6183

Opening hours
Mon - Fri: 9:00am - 6:00pm
Sat: 9:00am - 12:00pm
(closed on Sundays & public holidays)

Wah Hong Motors & Credit Pte Ltd

38 Toh Guan Road East
#01-57, Enterprise Hub
Singapore 608581

Tel: 6773 7377

Opening hours
Mon – Sat: 9:00am – 6:00pm
(closed on Sundays & public holidays)

Glass-Fix (Windscreen only)

(Branch) 1 Bukit Batok Crescent
#08-11 WCEGA Plaza
Singapore 658064

Tel: 6570 3906

Opening hours
Mon - Fri: 9:00am - 6:00pm
Sat: 9:00am - 1:00pm
(closed on Sundays & public holidays)

Yew Tee Automobile Tech Pte Ltd

Blk 6, #01-399F Woodlands Road
Yew Tee Industrial Estates
Singapore 678006

Tel: 67653373

Opening hours
Mon - Sat: 9:00am - 6:00pm

Ban Hock Hin Co Pte Ltd

No. 6 Defu Lane 4
Singapore 539410

Tel: 6281 6520

Opening hours
Mon - Sat: 9:00am - 6:00pm

Yew Tee Automobile Tech Pte Ltd
(Branch)Synergy@KB
25 Kaki Bukit Road 4
Singapore 417800

Tel: 6702 3113

Opening hours
Mon - Sat: 9:00am - 6:00pm

div-mob

find all the answers with claims FAQs

Car Endowment Term Life DIRECT-term life Travel Motorcycle Personal accident Maid
Car Endowment Term Life DIRECT-term life Travel Motorcycle Personal accident Maid
Q.1
What should I do if I get into an accident?

If you were involved in an accident and you require assistance, please call our FWD Emergency Assistance on +65 6322 2072. If someone has been injured please let Emergency Assistance know that an ambulance is required.

Emergency Assistance will immediately dispatch the MARS (Mobile Accident Response Service) team.On arrival, MARS will assist you in the accident reporting and arrange a towing service, if needed. If you do not require Emergency Assistance, here’s what you need to do:

  • Do not move your car from the initial location of the accident.
  • Take photos of all the vehicles involved. The accident scene photos are to be enclosed when you lodge the accident report.
  • Note down the registration numbers of all vehicles involved.
  • Exchange particulars of all drivers involved and take note of the injured people (if any), including: Name, NRIC, Phone number, Address and Name of Insurance Company.
  • Do not admit liability or make any offers to a Third Party.
  • Take your vehicle to the FWD Accident Reporting Centre and make the accident report within 24 hours, or on the next working day.
Q.2
What should I do if I get into an accident overseas?

Please call our FWD Emergency Assistance on +65 6322 2072 for further advice and assistance. Our 24-hour assistance service will help you arrange for the towing of your vehicle back to Singapore.

Q.3
How do I lodge an accident report with FWD?

Please take your car and the following documents to one of our Approved Reporting Centres to lodge a report:

  • Driver’s driving license;
  • Insured and driver’s NRIC;
  • Soft copy of Certificate of Insurance;
  • Police report (if any);
  • Scene photos (if any);
  • Witness reports (if any).

Alternatively, you can opt for mobile reporting. Please call our FWD Emergency Assistance at +65 6322 2072 for further advice and assistance.

Q.1
Would my maid be covered under the policy for outpatient medical expenses?

Outpatient medical expenses would only be covered in the event of seeking treatment for accidents.

Should you’ve opted forthe additional optional benefit of outpatient medical expenses due to illness, we will cover your maid for $300, $500 or $1,000 as per the plan you have chosen. That means, the claim amount of up to S$30 per visit is immediately deducted from your medical bill. You will only need to pay the first S$10, and any balance that remains after deducting S$30.

For both outpatient medical for accident and illness, your maid is required to seek treatment at any clinic on the panel of our Third Party Administrator, Make Health Connect (MHC) located around Singapore. (for the list of locations, please click here).

Q.1
If my claim is in foreign currency, how will you pay me?

When your claim is in a foreign currency and in cash, we will pay you in Singapore Dollars using the foreign exchange rate (listed on yahoo finance) on the incident date. If you used a credit card, we will pay you the amount charged in Singapore Dollars on your credit card bill.

Q.2
What do you mean by cashless under Outpatient Expenses?

We have a tie-up with Make Health Connect (MHC) network of clinics. Upon purchasing the Maid insurance with us, we will register your helper details with MHC. All you have to do is to download the MHC app and setup the account for your helper’s visit to the MHC network of clinics for outpatient treatment to be cashless.

Q.2
What documents do I need to make a claim?

The documents needed depend on what you’re claiming for. Please click here to find out more.

Q.3
Can you tell me about Make Health Connect (MHC)?

MHC Asia Group is a leading health technology company with a network of over 1200 panel clinics in Singapore and 800 in Malaysia with foot prints in Indonesia, Philippines and Hong Kong. It is currently processing more than 1.5million outpatient claims annually.

Majority of insurers and thousands of corporate clients adopt MHC’s web-based system to help manage their healthcare costs and profile the health of its members and workforce.

MHC simplifies healthcare and connect stakeholders in the healthcare delivery chain with effective use of information technology and big data analytics — increasing efficiency, ensuring transparency, lowering costs and boosting productivity.

Q.3
Must I file my claim while I’m still overseas?

No, we don’t want you to worry about making claims while still on your trip. You can find out more about the documents required for claims using our claims guide as some documents are required from the local authorities. Other than that, filing of a claim can be made after you’ve returned to Singapore. If you require emergency assistance, please call our FWD Emergency Assistance on +65 6322 2072 for help.

If your flight is going to be delayed for 6 hours or more, and you’d like to use this time to file a claim, you can do so through our customer portal or via WhatsApp.

Q.1
Who will receive the claim amount if the Policyholder/Insured Person dies?

If there are nominated beneficiaries, then FWD will pay the beneficiaries. If the Policyholder/Insured Person didn’t nominate any beneficiaries, then the legal estate will need to get a letter of administration or probate so FWD can pay the claim to the legal estate.

Q.2
What documents must I submit for my claim?

Simply call us on +65 6820 8888 and one of our friendly customer service representatives will be happy to help. You can also email us at claims.sg@fwd.com. Click here to access our DIRECT – Term Life Insurance Claims Guide.

Q.3
Can FWD help me get my Doctor’s Statement?

Yes, we can. Just complete and sign the Authorisation/Consent Section in the form first, and we will be able to help you request the completion of your Doctor’s Statement.

Q.1
How do I contact FWD for help in case of an emergency?

Please call our FWD Emergency Assistance hotline on +65 6322 2072. You can call us any time of the day or night, from anywhere in the world, and we’ll be happy to assist you.

Q.2
What is FWD’s hotline number?

Our hotline number is +65 6820 8888.

Q.3
My claim is in foreign currency. Will FWD pay me in foreign currency too?

When your claim is in a foreign currency and in cash, we will pay you in Singapore Dollars using the foreign exchange rate on the incident date. If you used a credit card, we will pay you the amount charged in Singapore Dollars on your credit card bill.

Q.1
Who will receive the claim amount if the Policyholder/Insured Person dies?

If there are nominated beneficiaries, then FWD will pay the beneficiaries. If the Policyholder/Insured Person didn’t nominate any beneficiaries, then the legal estate will need to get a letter of administration or probate so FWD can pay the claim to the legal estate.

Q.2
What documents must I submit for my claim?

Simply call us on +65 6820 8888 and one of our friendly customer service representatives will be happy to help. You can also email us at claims.sg@fwd.com. Click here to access our Term Life Claims Guide.

Q.3
Does my critical illness cover start once my policy is approved?

It starts immediately unless you have certain conditions, in which case there is a 90-day waiting period. This applies to the following critical illnesses:

  • Heart attack of specified severity;
  • Major cancer;
  • Coronary artery by-pass surgery;
  • Angioplasty and other invasive treatment for coronary artery.

★ The 90-day waiting period begins from the coverage start date, the last reinstatement date (if your policy has been reinstated), or the date of any increase in your sum insured (in respect to that increase), whichever is later.

For other critical illnesses, there is no waiting period.

Q.1
Who will receive the claim amount if the Policyholder dies?

If there are nominated beneficiaries, then FWD will pay the beneficiaries. If the Policyholder didn’t nominate any beneficiaries, then the legal estate will need to get a letter of administration or probate in Singapore so FWD can pay the claim to the legal estate.

Q.2
What documents must I submit for my claim?

Simply call us at +65 6820 8888 and one of our friendly customer service representatives will assist you. You can also email us at claims.sg@fwd.com. Click here to access our Endowment Claims Guide.

Q.3
In which situations might the death benefit not be payable?

If the Policyholder commits suicide within one year of the Coverage Start Date, then the benefit payable from this policy will be limited to the premiums we receive for this policy, after which this policy automatically terminates.

Q.1
What should I do if I have an accident?

If you were involved in an accident and you require assistance, please call our FWD Emergency Assistance at +65 6322 2072. If anyone involved in the accident is injured, let us know and we will contact the police and arrange an ambulance.

Our appointed Mobile Accident Response Service (MARS) will meet you at the accident site to assist you in accident reporting and arrange a towing service, if needed. If you do not require Emergency Assistance, here's what you need to do:

  • Do not move your motorcycle from the initial location of the accident.
  • Take photos of all the vehicles involved. The accident scene photos are to be enclosed when you lodge the accident report.
  • Note down the registration numbers of all vehicles involved.
  • Exchange particulars with all drivers involved and take note of who’s injured (if any), including their name, NRIC, contact number, address and name of their insurance company.
  • Do not admit liability or make any offers to a Third Party.
  • Once the above are done, take your motorcycle to an FWD Approved Reporting Centre and make the accident report within 24 hours, or on the next working day.
Q.2
What should I do if I get into an accident overseas?

Please call our FWD Emergency Assistance at +65 6322 2072 for assistance. Our 24-hour assistance service will help you arrange for towing of your motorcycle back to Singapore and filing of a police report.

Q.3
If my motorcycle is involved in an accident but there was no damage to my motorcycle or if I do not wish to make a claim, do I still have to lodge the report with GIA or FWD at FWD’s Approved Reporting Centres?

Under the Motor Claims Framework (MCF), in any accident regardless how minor it was, you should lodge the GIA Report at any of our Approved Reporting Centres within 24 hours or by the next working day. If no claim is submitted against your policy, your report will not affect your policy or NCD. The accident report is important as it will provide the necessary information in order for us to handle any claims made against your policy due to the accident.

For more information about the Motor Claims Framework (MCF), you may refer to
http://www.gia.org.sg/pdfs/Industry/Motor/MCF_Brochure.pdf

test
Refer a Friend Promotion

refer a friend

help your friend get 5% off their first FWD plan – while you get S$10

Terms and Conditions