Home Insurance

Important Note
  1. You must inform us as soon as possible and no later than 30 days after an incident which may result in a claim under this policy.

  2. The information featured in this website is published for general information only. The precise terms and conditions of the insurance are specified in the policy.


Home

You can claim for damage to the Building caused by any of the insured events. We will reimburse you the cost of repairing or replacing the part of the building that is damaged, up to the limit stated in your Home Insurance Summary.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for damage to the Renovations caused by any of the insured events. We will reimburse you the cost of repairing or replacing the damaged renovations, up to the limit stated in your Home Insurance Summary.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for damage to or theft of the Home Contents caused by any of the insured events. We will reimburse you the cost of repairing or replacing those home contents, up to the limit stated in your Home Insurance Summary.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for Incidental Expenses if a claim for damage to the home contents is payable under the Policy. We will reimburse you the reasonable and necessary expenses incurred to minimize claims under this Policy or as a result of loss of use of your home, up to the limit stated in your Home Insurance Summary.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for Temporary Accommodation and Storage if a claim for damage to the building, renovations or home contents is payable under the Policy. We will reimburse you the reasonable and necessary expenses incurred to minimize claims under this Policy or as a result of loss of use of your home, up to the limit stated in your Home Insurance Summary.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for Theft or Damage to Contents Temporarily Removed if your home contents are stolen or damaged while they are temporarily removed from your home and store within a residential building. We will reimburse you the cost of repairing or replacing the stolen or damaged home contents, up to the limit stated in the table of benefit.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for Accidental Damage to Fixed Mirrors and Glasses in your home if there is accidental damage to it. We will reimburse you the cost of repair or replacement, up to the limit stated in the table of benefit.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Coloured photographs of the damaged fixed mirrors or glasses
  • Original invoice(s) of the purchase of the mirrors or glasses
  • Quotation for the replacement of the damaged fixed mirrors or glasses
  • Tax invoice after the replacement of the damaged fixed mirrors or glasses

You can claim for Loss of Rent, up to the limit stated in the table of benefit if you have declared yourself as a landlord while buying this Policy.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Tenancy agreement
  • Proof of default rental payment (eg. record of bank statement)
  • Written notice to tenant requesting for rental payment
  • Notice to end tenancy early due to non-payment of rent
  • Police report (if applicable)

If you decide to take legal actions against your tenant or landlord for breach of Tenancy Agreement, you can claim for Legal Costs, subject to our pre-approval, up to the limit stated in the table of benefit.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Tenancy agreement
  • Representation letter from lawyer
  • Writ of Distress

Liability

You can claim for Worldwide Personal Liability subject to our pre-approval and up to the limit stated in the table of benefit, if you or your household members are legally responsible for the accidental death of or bodily injury to a third party and/or loss or damage to a third party’s property.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Police report at the country of incident
  • Correspondence from the third party (including Letter of Demand and Court)
  • Flight itinerary / trip invoices (applicable for incident happened in overseas)

You can claim under Tenant’s Liability, subject to our pre-approval and up to the limit stated in the table of benefit, if you or your household members are legally responsible as a tenant for the loss or damage to your landlord’s building, renovations and contents.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Police report
  • Correspondence from the landlord (including Letter of Demand and Court)

Optional Benefits

You can claim under Pet Dog and Cat Cover if the following arises:

– your pet dog or cat is stolen from your home or dies due to an insured event;

– medical expenses incurred as a result of any injury suffered by your pet dog or cat due to an insured event;

– accommodation expenses incurred if you have to put your pet dog or cat in a pet hotel because your home is damaged by any of the insured events, we will pay you up to the amount stated in the table of benefits

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Invoice for the purchase of your pet dog / cat (applicable only to stolen or death)
  • Pet’s death cremation certificate
  • Pet’s licence
  • Police report (if applicable)
  • Original medical tax invoices
  • Original accommodation invoice

Please call us at +65 6820 8888 and let us guide you through the claims process.

Should you or your household members become permanently disabled because of any of the insured events, we will reimburse you the reasonable cost incurred on home modifications as prescribed by the medical practitioner, up to the limit stated in the table of benefit.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Quotation for the home modifications *
  • Medical report
  • Doctor’s memo

* We must first approve any home modifications before they can be made

You or your household members can claim for Medical Expenses incurred due to an insured event up to the limit stated in the table of benefit.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Original medical bill(s)
  • Medical report or inpatient discharge summary (if applicable)

Home

You can claim for damage to the Building caused by any of the insured events. We will reimburse you the cost of repairing or replacing the part of the building that is damaged, up to the limit stated in your Home Insurance Summary.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for damage to the Renovations caused by any of the insured events. We will reimburse you the cost of repairing or replacing the damaged renovations, up to the limit stated in your Home Insurance Summary.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for damage to or theft of the Home Contents caused by any of the insured events. We will reimburse you the cost of repairing or replacing those home contents, up to the limit stated in your Home Insurance Summary.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for Incidental Expenses if a claim for damage to the home contents is payable under the Policy. We will reimburse you the reasonable and necessary expenses incurred to minimize claims under this Policy or as a result of loss of use of your home, up to the limit stated in your Home Insurance Summary.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for Temporary Accommodation and Storage if a claim for damage to the building, renovations or home contents is payable under the Policy. We will reimburse you the reasonable and necessary expenses incurred to minimize claims under this Policy or as a result of loss of use of your home, up to the limit stated in your Home Insurance Summary.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for Theft or Damage to Contents Temporarily Removed if your home contents are stolen or damaged while they are temporarily removed from your home and store within a residential building. We will reimburse you the cost of repairing or replacing the stolen or damaged home contents, up to the limit stated in the table of benefit.

To file a claim, please call our Emergency Assistance +65 6322 2072 or call us at +65 6820 8888 and let us guide you through the claims process.

You can claim for Accidental Damage to Fixed Mirrors and Glasses in your home if there is accidental damage to it. We will reimburse you the cost of repair or replacement, up to the limit stated in the table of benefit.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Coloured photographs of the damaged fixed mirrors or glasses
  • Original invoice(s) of the purchase of the mirrors or glasses
  • Quotation for the replacement of the damaged fixed mirrors or glasses
  • Tax invoice after the replacement of the damaged fixed mirrors or glasses

You can claim for Loss of Rent, up to the limit stated in the table of benefit if you have declared yourself as a landlord while buying this Policy.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Tenancy agreement
  • Proof of default rental payment (eg. record of bank statement)
  • Written notice to tenant requesting for rental payment
  • Notice to end tenancy early due to non-payment of rent
  • Police report (if applicable)

If you decide to take legal actions against your tenant or landlord for breach of Tenancy Agreement, you can claim for Legal Costs, subject to our pre-approval, up to the limit stated in the table of benefit.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Tenancy agreement
  • Representation letter from lawyer
  • Writ of Distress

Liability

You can claim for Worldwide Personal Liability subject to our pre-approval and up to the limit stated in the table of benefit, if you or your household members are legally responsible for the accidental death of or bodily injury to a third party and/or loss or damage to a third party’s property.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Police report at the country of incident
  • Correspondence from the third party (including Letter of Demand and Court)
  • Flight itinerary / trip invoices (applicable for incident happened in overseas)

You can claim under Tenant’s Liability, subject to our pre-approval and up to the limit stated in the table of benefit, if you or your household members are legally responsible as a tenant for the loss or damage to your landlord’s building, renovations and contents.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Police report
  • Correspondence from the landlord (including Letter of Demand and Court)

Optional Benefits

You can claim under Pet Dog and Cat Cover if the following arises:

– your pet dog or cat is stolen from your home or dies due to an insured event;

– medical expenses incurred as a result of any injury suffered by your pet dog or cat due to an insured event;

– accommodation expenses incurred if you have to put your pet dog or cat in a pet hotel because your home is damaged by any of the insured events, we will pay you up to the amount stated in the table of benefits

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Invoice for the purchase of your pet dog / cat (applicable only to stolen or death)
  • Pet’s death cremation certificate
  • Pet’s licence
  • Police report (if applicable)
  • Original medical tax invoices
  • Original accommodation invoice

Please call us at +65 6820 8888 and let us guide you through the claims process.

Should you or your household members become permanently disabled because of any of the insured events, we will reimburse you the reasonable cost incurred on home modifications as prescribed by the medical practitioner, up to the limit stated in the table of benefit.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Quotation for the home modifications *
  • Medical report
  • Doctor’s memo

* We must first approve any home modifications before they can be made

You or your household members can claim for Medical Expenses incurred due to an insured event up to the limit stated in the table of benefit.

To file a claim:

  • Logon to our Customer Portal or notify us online here
  • Upload supporting documents (please refer to the list below)
  • Our Claims team will review the submission and send you an email acknowledgement within the next 2 working days

You’ll need to prepare these documents

  • Original medical bill(s)
  • Medical report or inpatient discharge summary (if applicable)

Claim online now

home insurance claim faq’s