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Availability and purchasing
Q.1
Where can I get a quote or buy DIRECT – Term Life insurance from FWD?

The easiest way to get a quote or buy FWD DIRECT – Term Life insurance from us is online. You could also call us on +65 6820 8888 or walk-in to our office at 6 Temasek Boulevard, #18-01 Suntec Tower 4, Singapore 038986.

Q.2
Who can buy FWD’s DIRECT – Term Life insurance?

If you are between 18 and 65 years old (both inclusive) and a resident of Singapore holding an NRIC, FIN or S-Pass, you can buy our DIRECT – Term Life insurance. Certain covers we offer will be approved based on conditions such as age, health, and period of insurance.

Q.3
When does my cover start?

It starts immediately unless you have certain conditions, in which case there is a 90-day waiting period. Examples of such conditions include cancer patients or heart attack sufferers. For a full list of conditions requiring a 90-day waiting period, please click here.

Q.4
Which payment methods are accepted?

We accept payment by credit or debit card (Visa, MasterCard), or GIRO for subsequent payments. For monthly GIRO payments, you’ll need to pay your first two months upfront while we process your GIRO application. For the other three payment frequencies, you’ll have to pay for the first frequency period upfront. This means if you choose to pay quarterly, your upfront payment will be for three months; if you choose to pay yearly, your upfront payment will be for 12 months.

Q.5
Which payment frequencies can I choose from?

You can choose from monthly, quarterly, half-yearly, or yearly payment frequencies.

Q.6
Will I get a refund if I cancel my policy mid-term?

Unfortunately, there won’t be a refund. However, you’ll continue to enjoy coverage for the rest of the term you’ve paid your premium for.

Q.7
What documents will I receive after successfully buying FWD’s DIRECT – Term Life insurance?

You will receive the following document when you buy a DIRECT – Term Life policy from us:

  • Official receipt;
  • Application Form;
  • DIRECT – Term Life Policy Schedule;
  • Benefit Illustration & Product Summary;
  • DIRECT – Term Life Insurance Contract.
Q.8
Must I inform FWD if I change my mobile number or address?

Yes. If you make any changes to your contact details such as mobile number, email, or address, please call us on +65 6820 8888 as soon as possible. You can also email us at contact.sg@fwd.com .

Q.9
I entered my details wrongly. What should I do?

Simply call us on +65 6820 8888 and one of our friendly customer service representatives will be happy to help. You can also email us at contact.sg@fwd.com . Please ensure that you call us as soon as possible as entering the wrong details may affect any future claims.

Q.10
I’d like to change my protection details. What should I do?

Simply call us on +65 6820 8888 and one of our friendly customer service representatives will be happy to help. You can also email us at contact.sg@fwd.com .

Q.11
Why is my purchase being delayed?

Your purchase could be on hold because of various reasons, such as:

  • We’d like to talk to you about your health conditions;
  • We’ve yet to receive a document we asked you for;
  • We’ve requested you to undergo a medical checkup but we haven’t received your medical results yet.
Q.12
I missed a premium payment, what can I do?

Please contact us on +65 6820 8888 and one of our friendly customer service representatives will be happy to help. You can also email us at contact.sg@fwd.com . Do note that if we don’t receive the payment during a 62-day period, your protection will be terminated.

Q.13
How does reinstatement work?

Reinstatement is where, following the termination of your protection, your protection is made effective again. We may reinstate your protection within three years from the date on which your policy was terminated. Please keep in mind that reinstatement of your DIRECT – Term Life insurance is not guaranteed.

Q.14
I have been paying my premiums for many years. Can I transfer the insurance to someone else?

No, the person insured and the owner of the policy for DIRECT – Term Life insurance must be the same.

Q.15
Do I need to go for a medical check-up?

Generally, we don’t require you to go for a medical check-up unless the medical condition you are suffering from or have suffered from in the past is severe. In case a medical check-up is needed, we’ll let you know.

Q.16
Can someone else make payments for my DIRECT – Term Life insurance?

The person paying for the protection and the person enjoying protection can be different. Please note the person covered must also be the policyholder.

Q.17
Do I need to go for a medical check-up when my policy is reinstated?

We’ll need you to make a health declaration when we reinstate your DIRECT – Term Life insurance. However, in general, we won’t need you to undergo a medical check-up unless you’re suffering, or have previously suffered from a several medical condition.

Q.18
I lost the GIRO form FWD sent me. Can I get a new copy?

Yes, you can download the FWD GIRO form here.

Plans and Coverage
Q.1
What exactly is DIRECT – Term Life insurance?

DIRECT – Term Life insurance is a pure insurance coverage. This means there’s no cash value, no surrender value, and no investment or savings portion. Normally, this insurance type will cover policyholders up to a certain age, and the payout is made if the policyholder dies.

Q.2
What’s the maximum protection I can buy under FWD’s DIRECT – Term Life insurance?

S$400,000 is the maximum protection you can buy from one insurance company for DIRECT – Term Life insurance.

Q.3
What exactly is Critical Illness?

Critical Illness refers to a list of illnesses as put together by the Life Insurers’ Association of Singapore and the Monetary Authority of Singapore. For FWD’s DIRECT – Term Life insurance, FWD will cover 30 out of the 37 critical illnesses listed – these 30 illnesses make up 98% of all critical illness cases. You can find the list of critical illnesses covered by direct purchase insurance here.

Q.4
Is DIRECT – Term Life insurance different from personal accident insurance?

DIRECT – Term Life insurance is life insurance that covers death from both illnesses and accidents. Personal accident insurance only covers death caused by an accident.

Q.5
What exactly are Pre-Existing Medical Conditions?

Pre-Existing Medical Conditions are any medical conditions you’ve suffered from before, or haven’t fully recovered from. This would include any symptoms related to that medical condition.

Q.6
Will it affect my cover if I’m currently undergoing medical treatment for an illness?

You’ll need to answer all health questions honestly before buying your policy. If not, your policy may be terminated, or your claims may be affected.

Q.7
I already have personal accident insurance. Should I still get DIRECT – Term Life insurance?

Personal accident insurance only covers accident-caused deaths, and DIRECT – Term Life insurance plans cover more causes of death, plus illnesses.

Q.8
What exactly is a Terminal Illness?

Terminal Illness refers to a situation in which you have a medical condition that, in a medical professional’s opinion, will lead to death within the next 12 months.

Q.9
Does FWD’s DIRECT – Term Life insurance come with any savings component?

No. FWD’s DIRECT – Term Life insurance offers pure insurance only, without any surrender value and without any investment or savings portion.

Q.10
If I miss a payment, will my cover be affected?

We have a 62-day grace period for you to make any missed payments. If no payment is received within this period, your policy will be terminated.

Q.11
Can I enjoy protection while getting any additional information FWD requested to process my policy?

Unfortunately, we can only cover you after issuing your policy. This will happen only after all requested documents have been submitted and we have been able to verify and confirm your cover details.

Q.12
Can I enjoy protection while getting my medical examination that FWD requested?

Unfortunately, we can only cover you after issuing your policy. We won’t be able to cover you while you are getting your medical examination because your medical examination results would have an impact on the cover we can offer you.

Q.13
Is there any free-look period? How long is it?

Yes, there is a 14-day free-look period. If, during this time, you want to cancel your FWD DIRECT – Term Life insurance plan, you are free to do so and we’ll refund you the full amount you paid. However, if you’ve made a claim from your DIRECT – Term Life insurance during these 14 days, then the free-look period doesn’t apply.

Q.14
Can I change my mind during the free-look period?

Yes, you can. If you want to cancel your FWD DIRECT – Term Life insurance plan during the 14-day free-look period, you are free to do so and we’ll refund you the full amount you paid. However, if you’ve made a claim from your DIRECT – Term Life insurance during these 14 days, then the free-look period doesn’t apply.

Q.15
I’d like to change my beneficiaries. What should I do?

It depends on whether your beneficiary is a trusted nominee or a revocable nominee. If your beneficiary is a revocable nominee, you can change beneficiaries at any time. If your beneficiary is a trusted nominee, then you can only make changes after your trusted nominees agree to your change request. For revocable beneficiaries, simply fill in the form. For more information on beneficiaries and nominee types, please click here.

Q.16
Can I make changes to my policy after I buy it?

You can change your particulars and the sum assured, add a rider, or add covers to your plan that protect you in case of a critical illness. Coverage approval will depend on conditions such as your age, health, or period of insurance. Please note that any increase in your sum assured or rider additions will mean reassessment for your plan (to make sure you qualify for the new changes).

Q.17
How do I make changes to my policy?

First, you’ll need to check if you have full authority to make decisions for your policy. This depends on your beneficiary types. There are two – trusted nominees and revocable nominees. If you’ve chosen a revocable nominee beneficiary, then you can make changes at any time. But if you’ve named a trusted nominee beneficiary, you can only make changes after all your trusted nominees agree to your change request. For more information on beneficiaries and nominee types, simply click here.

Q.18
I already have an FWD DIRECT – Term Life insurance policy. Now, I want to add on a critical illness rider. What should I do?

Simply call us on +65 6820 8888 or email us at contact.sg@fwd.com . Please note that approval for adding on any critical illness riders depends on your health condition. We may not be able to approve your request after taking into account factors such as your age, health, and period of insurance.

Q.19
Can I remove my policy’s critical illness rider?

Simply call us on +65 6820 8888 and one of our friendly customer service representatives will be happy to help. You can also email us at contact.sg@fwd.com . Please note we can’t pro-rate any refunds, but any critical illness rider coverage you’ve already paid for will continue to protect you until the next billing cycle.

Eligibility and Quoting
Q.1
What is DIRECT – Term Life insurance all about?

It is a product developed under an initiative by the Monetary Authority of Singapore (MAS), widely known as Direct Purchase Insurance. The intent of the product is to provide cost-effective life protection by keeping the covers simple and made available direct to the consumers without needing a middleman. At FWD, we call the product DIRECT – Term Life insurance.

Q.2
Who can buy FWD’s DIRECT – Term Life insurance?

Anyone who is a resident of Singapore with a valid NRIC, FIN, or Employment Pass, and is 18 – 65 years old (both inclusive) can buy DIRECT – Term Life insurance from us, as long as we consider your health conditions to meet our criteria.

Q.3
What information do I need to provide to FWD to get a quote for my DIRECT – Term Life insurance?

To provide you with an initial quote, we’ll need the following information:

  • Date of Birth;
  • Gender;
  • Smoker/Non-smoker;
  • Payment Frequency;
  • Coverage Term;
  • Amount of Protection;
  • Add-on for Critical Illness cover.
Q.4
How long is my DIRECT – Term Life insurance quote valid for?

Your DIRECT – Term Life insurance quote is valid for 30 days after the first date on which you obtained the quote.

Q.5
How can I retrieve my DIRECT – Term Life insurance quote from FWD?

You can retrieve your quote if you click on “save” while obtaining a quote. The link to the quote will be included in the email we send to you when you click “save.”

Q.6
I’m having difficulty getting a quote. Can someone help me?

Of course. Simply call us on +65 6820 8888 and one of our friendly customer service representatives will be happy to help.

Q.7
How old must you be to buy FWD DIRECT – Term Life insurance?

Anyone who is a resident of Singapore with a valid NRIC, FIN, or Employment Pass, and is 18 – 65 years old (both inclusive) can buy DIRECT – Term Life insurance from us, as long as we consider your health conditions to meet our criteria.

Q.8
Which level of cover should I choose?

It depends on you. As life insurance is a long-term commitment, we encourage you to consider affordability – especially when buying 20-year or up-to-age-65 plans. You can use Singapore’s national financial education programme, Moneysense, to work out your budget here

Q.9
If I am suffering from a medical condition, can I still buy DIRECT – Term Life insurance from FWD?

Usually yes, but please keep in mind that this depends on your medical condition and how severe it is. Taking these factors into consideration, our decision may be to increase your premium, or not to offer critical illness cover, or not to offer DIRECT – Term Life insurance at all.

Q.10
How do I name my beneficiary?

Simply download our beneficiary nomination form here and fill it in. There are two beneficiary types –Trust Nomination, and Revocable Nomination. A Trust Nomination means you’ll give away all rights to your policy ownership. This means you can’t make any policy changes without getting your beneficiary’s approval.

Who can be the beneficiary? How can the details of the insurance including beneficiary be changed?
Trust Nomination Your Spouse and/or Children only Either by:
  • Getting written consent of all nominees
  • Getting written consent of the trustee who is not the policy owner
Revocable Nomination Anyone By submitting the revocable nomination form to revoke a nominee and adding a different nominee

Singapore’s national financial education programme, Moneysense, has more information on beneficiary nomination here.

Q.11
Is it compulsory for me to name a beneficiary?

No, it’s not compulsory to name a beneficiary, but doing so gives you the option of legally distributing your policy’s benefits to your beneficiaries. You can find out more about nominating a beneficiary here.

Q.12
I’m a US citizen. Is my policy subject to tax withholding under FATCA?

No, it isn’t, because DIRECT – Term Life insurance doesn’t have a cash value – that is, no surrender value, and no investment or saving component. This means your policy won’t be subject to FATCA’s reporting requirements.

Q.13
Can someone help me buy my policy if my English isn’t good?

If your English is not good and you can’t understand the purchase flow, then we would encourage you to find someone you trust to help you. We call this person a Trusted Individual and define them as someone who:

  • Is at least 18 years old;
  • Possesses at least GCE “O” or “N” level qualifications, or the equivalent;
  • Is fluent in spoken and written English; and
  • Is someone you trust.
Q.14
Can I buy DIRECT – Term Life insurance for my parents and/or child(ren)?

Yes, you can, but do note that the person covered must also be the policyholder, and this person needs to be between 18 and 65 years old (both inclusive).

Q.15
Is DIRECT – Term Life insurance renewable?

Yes, if you bought a five-year plan. But if you bought a 20-year plan, or an up-to-age-65 plan, then your insurance won’t be renewable.

Q.16
I’m currently covered by another life insurance policy. In this case, can I still buy FWD DIRECT – Term Life insurance?

Yes, you can. But before you get our DIRECT – Term Life insurance, do note that your current policy may be different from FWD’s DIRECT – Term Life insurance in terms of protection, premium amount, and any cash value or surrender value. We can provide you up to S$400,000 of protection under our DIRECT – Term Life insurance.

Q.17
Do you have a checklist I could use before I commit to buying a policy?

Yes, you can go through this prescribed checklist before buying our DIRECT – Term Life insurance. In fact, under Singapore’s Life Insurance Association and the Monetary Authority of Singapore’s guidelines, it’s compulsory for you to go through this checklist before you buy your policy.

Q.18
I couldn’t get a life insurance policy from another company. Can FWD help me?

Yes, we can. Just answer our health questions honestly and if we offer you a quote after you’ve done so, you can get our DIRECT – Term Life insurance.

Q.19
What does a “trusted individual” mean?

A trusted individual is:

  • Is at least 18 years old;
  • Possesses at least GCE “O” or “N” level qualifications, or the equivalent;
  • Is fluent in spoken and written English; and
  • Is someone you trust.
Q.20
What policy periods can I choose from?

We have three for you to pick from: five-year (renewable) insurance, 20-year plans, or up-to-age-65 policies.

Q.21
Which payment methods and frequencies can I choose from?

You can choose from monthly, quarterly, half-yearly, or yearly payment frequencies. We accept payment by credit or debit card (Visa, MasterCard), or GIRO for subsequent payments. If you use a credit card, please note that any refunds will be returned to the card first used to buy your policy. For monthly GIRO payments, you’ll need to pay your first two months upfront while we process your GIRO application. For the other three payment frequencies, you’ll have to pay for the first frequency period upfront. This means if you choose to pay quarterly, your upfront payment will be for three months; if you choose to pay yearly, your upfront payment will be for 12 months. This is to keep your cover active in case there’s any GIRO processing delay.

Q.22
Can I choose to not have my premium automatically deducted from my account for the next billing cycle? I would rather FWD send me the premium notice and let me decide if I want to continue with my policy.

Unfortunately, we aren’t able to do so because the only payment modes we offer are recurring ones. We do this to keep our customers’ covers continuously active. Otherwise, if a customer overlooks making payment for a period, the cover may lapse for that period.

Claims
Q.1
Who will receive the claim amount if the Policyholder/Insured Person dies?

If there are nominated beneficiaries, then FWD will pay the beneficiaries. If the Policyholder/Insured Person didn’t nominate any beneficiaries, then the legal estate will need to get a letter of administration or probate so FWD can pay the claim to the legal estate.

Q.2
What documents must I submit for my claim?

Simply call us on +65 6820 8888 and one of our friendly customer service representatives will be happy to help. You can also email us at claims.sg@fwd.com. Click here to access our DIRECT – Term Life Insurance Claims Guide.

Q.3
Can FWD help me get my Doctor’s Statement?

Yes, we can. Just complete and sign the Authorisation/Consent Section in the form first, and we will be able to help you request the completion of your Doctor’s Statement.

Q.4
Does my critical illness cover start once my policy is approved?

It starts immediately unless you have certain conditions, in which case there is a 90-day waiting period. This applies to the following critical illnesses:

  • Heart attack of specified severity;
  • Major cancer;
  • Coronary artery by-pass surgery;
  • Angioplasty and other invasive treatment for coronary artery.

*The 90-day waiting period begins from the coverage start date, the last reinstatement date (if your policy has been reinstated), or the date of any increase in your sum insured (in respect to that increase), whichever is later.

For other critical illnesses, there is no waiting period.

Getting FWD Travel Insurance
Q.1
What types of travel insurance does FWD offer?

We offer insurance for:

  • Individuals – covers one person
  • Couples – covers two people
  • Families – covers two adults (legal spouse) and their legal dependent child(ren)
  • Groups – covers a group of up to 20 people

Travelling to:

  • ASEAN – Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam
  • Asia – ASEAN Countries, Australia, Bangladesh, Bhutan, China (including Hong Kong and Macau), East Timor, Fiji, India, Japan, Maldives, Mongolia, Nepal, New Zealand, Papua New Guinea, South Korea, Sri Lanka, Taiwan
  • Worldwide excluding USA – All of the world, excluding USA and any of its territory
  • Worldwide – All of the world

Please note that any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing travel to, are excluded.

Q.2
Where can I get a quote or purchase travel insurance from FWD?
You can get a quote or purchase FWD travel insurance online, by calling us on +65 6820 8888, or by coming into our offices at 6 Temasek Boulevard, #18-01 Suntec Tower 4, Singapore 038986.
Q.3
How long before the travel date can I buy travel insurance from FWD?
You can buy travel insurance from FWD up to 180 days before your scheduled trip.
Q.4
Do you offer instalment payment plans for travel insurance payments?
We don’t offer instalment payment plans for travel insurance.
Q.5
Which countries are excluded from FWD’s travel insurance plan?
Any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing travel to are excluded. For full details, please refer to our travel insurance contract here.
Q.6
I entered my travel details wrongly. What should I do?
Please contact us at +65 6820 8888 immediately as any wrong information may affect claim payment.
Q.7
Can I buy FWD’s travel insurance if I am traveling to multiple countries?
Yes, you can. If you are travelling to more than one country, please select the zone that includes your destination countries. For example, if you are going to Bangkok and Japan, you should choose the Asia zone. If you are going to Hong Kong and to the US, you should choose worldwide.
Q.8
Is there any limit as to how many people can be covered under the Group travel plan?
Our Group travel plan can cover up to 20 people.
Q.9
What documents will I receive after purchasing FWD’s travel insurance?
You will receive your Travel Insurance Summary, your Contract and a Tax Invoice.
Q.10
What happens if I want to cancel my travel insurance with FWD?
You can cancel your single trip travel insurance policy, any time before the trip start date and we will refund the amount you paid in full. Once the trip starts we recommend that you don’t cancel your insurance, as we are unable to provide you with a refund.

For annual travel insurance, you can cancel your policy at any time during the period of insurance. You will receive a refund as a percentage of the amount you paid, as shown below.

Up to 1 mo. 2 mo. 3 mo. 4 mo. 5 mo. 6 mo. 7 mo. 8 mo. 9 mo. 10 mo. 11 mo. 12 mo.
Refund % 75% 65% 55% 45% 35% 30% 25% 20% 15% 10% 5% 0%
Q.11
If there is a refund due after I cancel or make change(s) to my policy, how do I receive the refund?
Any refunds will be returned to the credit card you purchased your travel insurance with.
Plans and Coverage
Q.1
How does FWD define “Child” for the purpose of travel insurance?
A Child refers to anyone who is 21 years of age or younger, or 25 years of age or younger if the child is studying full-time in a recognised institute of higher learning, at the coverage start date.
Q.2
Which countries are included in ASEAN?
ASEAN includes:
  • Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam
  • Please note that any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing the travel to, are excluded.
Q.3
Which countries are included in Asia?
Asia includes:
  • ASEAN Countries, Australia, Bangladesh, Bhutan, China (including Hong Kong and Macau), East Timor, Fiji, India, Japan, Maldives, Mongolia, Nepal, New Zealand, Papua New Guinea, South Korea, Sri Lanka, Taiwan
  • Please note that any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing the travel to, are excluded.
Q.4
Which countries are included in Worldwide excluding USA?
Worldwide excluding USA refers to:
  • All of the world excluding USA and any of its territory
  • Please note that any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing the travel to, are excluded.
Q.5
What is the difference between single trip and annual travel plans?
A single trip plan only covers one specific trip up to 180 days, whereas an annual travel trip plan will cover any trip made during the period of insurance, as long as one trip is less than 90 days.
Q.6
Can you help me choose between single trip and annual travel insurance?
If you travel quite often, we strongly suggest buying an annual plan. Another way to determine whether to choose single trip or annual travel insurance is by comparing the price you would have to pay through the course of the year if you were to buy single trips, versus the price of the annual travel insurance. If annual travel insurance is more cost-effective, it might be the better choice.
Q.7
If Singapore’s Ministry of Foreign Affairs issues a travel advisory against travelling to my destination country, am I still covered under FWD’s travel insurance?
When the travel notice to avoid or postpone travel was issued before you booked your trip, you are not covered. Where the circumstances in that country changed after you booked your trip leading to the Ministry of Foreign Affair’s travel notice to avoid or postpone the travel, you are covered because such circumstances were unforeseen.
Q.8
How can I check Ministry of Foreign Affair’s travel notice?
You can check all travel notices and advisories here.
Q.9
Are there any precautions you suggest before I travel?
There is a publication from Ministry of Foreign Affairs that you can refer to here. Generally speaking, here are points to take note of, which apply regardless of whether you are Singaporean or another national living in Singapore:
  • Your passport validity/expiry;
  • Visa requirements;
  • Vaccination requirements/recommendations;
  • Bring-out/Bring-in cash/currency limit;
  • Customs duty;
  • Quarantine requirements;
  • Proof of return ticket;
  • Local weather;
  • eRegistration with Ministry of Foreign Affairs (for Singapore citizens, here); and
  • Registration with ESTA, Electronic System for Travel Authorization (for those travelling to USA, here).
Q.10
Where can I find more details of FWD’s travel insurance?
More information on our travel insurance can be found in our travel insurance contract.
Q.11
When does a trip begin and end?
The trip begins the moment you leave your home or workplace to start your trip. It ends when you arrive home within a time limit of three hours after arriving back in Singapore, whichever is earlier.
Q.12
If I’m already at Changi/Seletar airport, can I still buy FWD’s travel insurance?
Yes, you can. As long as you are in Singapore before immigration, you can buy our travel insurance. Please note that any claim made for something that happened before you bought your insurance will not be paid for; this includes trip delays.
Q.13
If I’m already at the Woodlands/Tuas checkpoint, can I still buy FWD’s travel insurance?
Yes, you can. As long as you are in Singapore you can buy our travel insurance. Please note that any claim made for something that happened before you bought your insurance will not be paid for; this includes trip delays.
Q.14
If I’m already on a ferry or a cruise ship, can I still buy FWD’s travel insurance?
Yes, you can. As long as you are in Singapore’s territorial waters, you can buy our travel insurance. Please note that any claim made for something that happened before you bought your insurance will not be paid for; this includes trip delays.
Q.15
I will be sailing on my boat/yacht/cruiser—am I covered?
Unfortunately, we can only cover you when you travel on scheduled commercial transportation, including ships. If you are sailing your own boat, we will not be able to cover you.
Q.16
How does FWD define “pre-existing medical conditions”?
This means any injury or sickness (including any complications that may arise):
  • You are aware of or a reasonable person in the circumstances would be expected to be aware of before the start of your trip; or
  • You received medical advice, treatment, diagnosis, consultation or prescribed drugs in the 12 months before the start of your trip.
Q.17
What is excluded from FWD’s travel insurance?
The primary exclusions are claims related to the following:
  • Visiting any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing the travel to;
  • Pre-existing medical conditions;
  • Participating in a sport activity that does not meet the criteria in the contract, or in any sport under professional capacity;
  • Suicide or self-inflicted act;
  • Travelling contrary to your doctor’s advice;
  • Inflated or fraudulently made claims;
  • Participating in any illegal act including war, uprising, riot, strike or civil commotion.
Q.18
If my trip gets extended for reason(s) beyond my control, am I still covered?
Yes, you are. If the reason is beyond your control, your policy will automatically be extended by the number of days mentioned in your travel insurance summary or until you reach home in Singapore, whichever is shorter. Please note that while the period of insurance may be extended in this case, our limits of protection do not increase.
Q.19
Am I covered even if I am pregnant?
You can still be covered, but unfortunately, we can’t cover pregnancy-related complications.
Q.20
What is "Emergency Evacuation" and who declares that?
Emergency evacuation is when you suffer life-threatening injury or medical conditions overseas. Emergency evacuation due to injury and sickness will be determined in consultation with the overseas doctor treating the patient and our local appointed medical practitioner.
Q.21
How does FWD cover for baggage and personal belongings?
Your baggage and personal belongings are covered for loss due to theft or for accidental damage. Travel documents, cash and travellers’ cheque are not considered as personal belongings.

Any claim for loss or accidental damage while under the custody, care or control of a transport or accommodation provider must first be made against the provider. Please note that we require a document issued by the provider that your claims has been rejected or been partially paid. For full details, please refer to the contract document.

Q.22
I became sick after returning to Singapore. Am I still covered for this?
Yes, you are, if you became sick because of an event that happened while you were on your trip and there is no other insurance (such as medical insurance provided by your company) that covers for the sickness. If this is the case, you’ll be covered for both out-patient and in-patient expenses within the time-frame provided in the travel insurance contract after your return to Singapore.
Q.23
Is terrorism covered?
Yes, you are protected for any claim that is directly caused by terrorism. This includes trip cancellation as a result of the country being restricted to travel by the Ministry of Foreign Affairs, or being injured while overseas as a result of terrorist act. For our definition of terrorism, please refer to our travel insurance contract here.
Q.24
I have another insurance policy that will pay for the same accident. Can I claim from both?
Unfortunately, unless you want to claim under Personal Accident insurance benefits, you won’t be able to claim from multiple insurance policies for the same accident and we are only responsible to pay the portion in which the other insurance policy does not pay.
Q.25
When does my cover start?

Insurance applies for trips that begin within the period of Insurance.

Insurance cover for trip cancellation, trip postponement and insolvency protection benefits starts from the date your trip is booked or 30 days before your trip starts (whichever is later). Please note that if you buy this insurance less than 3 days before your trip starts, these benefits are not available, unless arising from your death or the death of your travel companion, your family member or any person that your trip is dependent on.

Insurance cover for all other benefits starts when you leave your home or workplace (whichever is later) to start your trip.

Q.26
What happens if the Ministry of Foreign Affairs issues a travel advisory when I am already there?
Please call our Emergency Assistance at +65 6322 2072 and we will assess the situation and advise you on what to do next.
Q.27
Does FWD Travel Insurance cover for loss of passports and cash while I am overseas?
Our policy provides cover for loss of travel documents including your passport. For cash (including travellers’ cheque), cover is provided for theft only.
Eligibility and Quoting
Q.1
Who can purchase FWD’s travel insurance?
If you are at least 18 years old and a resident of Singapore holding NRIC, FIN or S-Pass, you can buy our travel insurance.
Q.2
What information is needed to get a quote?
The information required to obtain a quote is:
  • Single trip or annual travel plan;
  • Individual, couple, family or group;
  • Travel destination (ASEAN, Asia, Worldwide excluding USA and any of its territory, Worldwide);
  • Travel start and end dates (for single trip travel insurance);
  • Insurance start date (for annual travel insurance).
Q.3
How long is my quote valid for?
Your quote is valid for 7 days for single trip travel insurance and 30 days for annual travel insurance, from the date you first obtain and save your quote.
Q.4
How can I retrieve my travel insurance quote from FWD?
You can retrieve your quote if you clicked on “save” while obtaining a quote. The link to the quote will be included in the email we send to you when you clicked save.
Q.5
Are any countries excluded from cover?
The countries excluded from our travel insurance are any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing travel to.
Q.6
If I am suffering from a medical condition, can I still buy travel insurance from FWD?
Yes, you can. Please keep in mind you won’t be covered for any claim where the cause can be directly linked to your medical condition.
Q.7
Is there any age limit as to who can buy travel insurance from FWD?
While you must be a valid NRIC, FIN or S-Pass holder and 18 years of age or above to buy FWD’s travel insurance, there is no minimum or maximum age limit to be covered by FWD’s travel insurance.
Q.8
Which countries do the each of the travelling areas include?
The respective areas mean the following:
  • ASEAN – Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam;
  • Asia – ASEAN Countries, Australia, Bangladesh, Bhutan, China (including Hong Kong and Macau), East Timor, Fiji, India, Japan, Maldives, Mongolia, Nepal, New Zealand, Papua New Guinea, South Korea, Sri Lanka, Taiwan;
  • Worldwide excluding USA – All of the world, excluding USA and any of its territory;
  • Worldwide – All of the world

Please note that any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing the travel to, are excluded.

Q.9
Which area should I choose when I am travelling to an island which is a territory or under the commonwealth of another country like Guam, New Caledonia or Norfolk Island?
In such cases, please select the area the occupying country belongs to. In the examples above, Guam (USA) would be “Worldwide”, New Caledonia (France) would be “Worldwide excluding USA”, and Norfolk Island (Australia) would be “Asia.”
Q.10
What do you mean by "Couple", "Family" or "Group"?
Please refer to below:
  • Couple – covers two adults named in the insurance;
  • Family – covers up to two adults (legal spouses) and their legally dependent child(ren). Other family units, such as a single parent and his or her child(ren), are also covered;
  • Group – covers a group of up to 20 individuals travelling together on the same trip.
Q.11
What is the maximum number of travel days covered under FWD’s travel insurance?
For single trip travel insurance, the maximum is 180 days. For annual travel insurance, the maximum is 90 days per trip.
Q.12
If I am participating in a sports event, will I be covered under FWD’s travel insurance?
You will be covered as long as you are participating in a sports event in an amateur capacity (that is, you aren’t being paid to participate), and the sporting activity meets the criteria listed in the contract.
Q.13
Is a business trip covered under FWD’s travel insurance?
Yes, however the personal liability section, does not apply to any legal responsibility related to your business.
Q.14
If I am a single parent travelling with my child(ren), what should I choose?
Please select “Family” even if you have only one child, because we consider a single parent and child to be a family unit; “Couple” refers to up to two adults.
Q.15
Do you cover for cosmetic surgeries or tattoos?
FWD’s travel insurance doesn’t cover for any kind of cosmetic surgery including tattoos unless it was deemed to be necessary as a result of an accident you were involved in during your trip.
Q.16
Will I be covered if I’m going overseas to get medical treatment?
Unfortunately, we cannot provide cover for pre-existing medical conditions, or when you are travelling for the purpose of seeking any kind of medical treatment.
Claims
Q.1
If my claim is in foreign currency, how will you pay me?

When your claim is in a foreign currency and in cash, we will pay you in Singapore Dollars using the foreign exchange rate (listed on yahoo finance) on the incident date. If you used a credit card, we will pay you the amount charged in Singapore Dollars on your credit card bill.

Q.2
What documents do I need to make a claim?

The documents needed depend on what you’re claiming for. Please click here to find out more.

Q.3
Must I file my claim while I’m still overseas?

No, we don’t want you to worry about making claims while still on your trip. You can find out more about the documents required for claims using our claims guide as some documents are required from the local authorities. Other than that, filing of a claim can be made after you’ve returned to Singapore. If you require emergency assistance, please call our FWD Emergency Assistance on +65 6322 2072 for help.

If your flight is going to be delayed for 6 hours or more, and you’d like to use this time to file a claim, you can do so through our customer portal or via WhatsApp.

Q.4
Is there any penalty if I file a claim after I return to Singapore?

No, there is no penalty for filing your claim after you return to Singapore.

Q.5
What are the possible scenarios where FWD will not pay for my claim?

The most common scenarios for rejection of claims are:

  • Visiting any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing the travel to;
  • Claims related to pre-existing medical conditions;
  • Participating in sports that do not meet the criteria listed in the contract;
  • Due to suicide or self-inflicted act;
  • Travelling contrary to your doctor’s advice;
  • Inflated or fraudulently made claims;
  • Participating in any illegal act including war, uprising, riot, strike or civil commotion.
Q.6
I see a shop/office with FWD logo during my trip, can I go there to file my claim?

While FWD operates in multiple countries, our overseas offices are not able to serve you as they would not have access to your policy details. Simply file your claim online here and we will get in touch with you to resolve the claim.

Q.7
What should I do if my check-in baggage is lost by the airline?

You will need to lodge a report with the airline. Proof of denial or partial compensation by the airline would be required as part the supporting documents to enable us to assess your claim.

Q.8
How do I contact FWD for help in case of an emergency?

Please call our FWD Emergency Assistance hotline on +65 6322 2072.

You can call us any time of the day or night, from anywhere in the world, and we’ll be ready to assist you the best we can.

Getting FWD Car Insurance
Q.1
What cars can be insured under FWD’s car insurance?
We offer car insurance for private cars owned by individuals for the purpose of non-commercial use. We don’t offer car insurance for company registered vehicles or commercial vehicles yet.
Q.2
Where can I get a quote or buy car insurance from FWD?
The easiest way to get a quote or buy car insurance from us is online. You could also call us on +65 6820 8888 or walk-in to our office at 6 Temasek Boulevard, #18-01 Suntec Tower 4, Singapore 038986.
Q.3
Does FWD offer instalment payment plans for car insurance premiums?
Yes, an interest-free instalment payment plan is available if you hold a Visa or MasterCard from DBS/POSB.
Q.4
What information do I need to provide to FWD to get a quote for my car insurance?
We need the following information;
  • Your car make;
  • Your car model;
  • Your car initial registration year;
  • Your marital status;
  • Your gender;
  • Your age;
  • Your driving experience;
  • Your No Claim Discount at renewal;
  • Your Eligibility for demerit points free discount;
  • Your claims history during the past three years.
Q.5
What information does FWD need to issue a car insurance policy?
Other than the information you enter to get a quote, we need:
  • Your name;
  • Your e-mail address;
  • Your mobile number;
  • Your NRIC/FIN;
  • Your date of birth;
  • Your address;
  • Your effective date of insurance;
  • Your car plate number;
  • Your finance company (if any).
Q.6
Who can buy FWD’s car insurance?
We can offer car insurance if:
  • You are a resident of Singapore holding NRIC or FIN;
  • Your vehicle is a private car;
  • Your private car is registered under an individual;
  • Your private car is only used for non-commercial purposes;
  • Your private car is 12 years old or less from initial registration;
  • You have not had 3 or more at-fault claims in the last 3 years (excluding windscreen claims).
Q.7
Can I buy car insurance from FWD if I use my car for my job or for any business purposes?
Unfortunately, we only provide cover when you drive your car for non-commercial use. We don’t provide insurance for business or commercial use, including car-sharing or hire-for-reward arrangements
Q.8
How does FWD define “roadworthy”?
Roadworthy means your car has been inspected and is not in a condition which increases the risk of causing an accident. This includes, but isn’t limited to, items such as head/tail lamps working, adequate tyre air pressure, etc. We also follow the Land Transport Authority (LTA) guidelines on modification available here .If your car is not compliant with the guidelines, your car is not in a roadworthy condition.
Q.9
How does FWD define “modification”?
Modification means any change made to your car whether it is for performance enhancing (output and/or handling), decorative purposes or for on-board entertainment.
Q.10
Does FWD have any exclusions related to modifications?
We provide cover as long as your vehicle modification is within the Land Transport Authority (LTA) guidelines and carried out by a certified technician. For LTA’s guidelines, please click here. Please note that damaged parts will be covered based on the manufacturer’s standard specifications.
Q.11
Does FWD provide insurance for cars that have been modified to CNG or for the physically disabled?
Yes, as long as the modifications were done by a certified technician.
Q.12
Why can’t I find my car model on FWD’s online list?
Some cars, for example, high-performance, exotic or luxury models are not on our online list, as we require more information from you to be able to offer you car insurance. If you don’t see your car model on our online list, please give us a call at +65 6820 8888
Q.13
Do you give discounts for drivers without any demerit points?
We provide you with a safe driver discount if you are demerit-point free. You can check the status of your demerit points here.
Q.14
Where can I check my demerit points?
You can refer to the link here.
Q.15
If my driving license has been suspended or revoked, can I buy car insurance from FWD?
You can buy car insurance from us if you have not had your license suspended or revoked in the last three years
Q.16
How long is my car insurance quote from FWD valid for?
Your car insurance quote is valid for 30 days after the first date on which you obtained the quote.
Q.17
How can I retrieve my car insurance quote from FWD?
You can retrieve your quote if you click on “save” while obtaining a quote. The link to the quote will be included in the email we send to you when you click save.
Q.18
Does FWD offer car insurance if I get paid for driving?
No, we do not provide cover for when you are paid for driving as this is not private use.
Q.19
Does FWD offer car insurance for car-pooling?
Only private car-pooling arrangements where you commute with your friends or colleagues and split only the fuel cost is covered. Other forms of car-pooling arrangements involving commercial usage are not covered under FWD’s current car insurance plans.
Q.20
Does FWD offer car insurance for car-sharing?
No, we don’t provide insurance for car-sharing arrangements of any kind currently. Car sharing is where multiple individuals share a car under an arrangement.
Q.21
My car is still under manufacturer/dealer warranty. What should I do?
If you are concerned with the new car warranty being void if you have your car repaired outside the dealer workshop, we offer “Your Preferred Workshop Option” as an add-on which enables you to bring your car back to the dealer workshop in the case of an accident. Please make sure you buy this add-on cover upon purchase.
Q.22
What should I declare for the number of claims?
Please declare the number of at-fault claims made against your car insurance during the past 3 years. This does not include windscreen claims. If you are unsure whether you were at-fault or the claim is pending finalization, please include the claim when obtaining the quote and purchasing. This is to prevent any possibility of missed-declaration which may lead to gap in your coverage. Once we confirm you were not at-fault, we will refund you the difference in premium.
Plans and Coverage
Q.1
What is the difference between Comprehensive, Third Party Fire and Theft, and Third Party car insurance?
The three types of car insurance offer different levels of cover:
  • Comprehensive covers for legal liability to third party (both bodily injury and property damage) as well as damage to your own car
  • Third Party Fire and Theft covers for legal liability to third party (both bodily injury and property damage) as well as damage to your own car as a result of fire or theft only.
  • Third Party covers for legal liability to third party (both bodily injury and property damage) only
Q.2
Why do I need to buy car insurance?
This is governed under the Motor Vehicles (Third-Party Risks and Compensation) Act where the law requires motorists to have in place an insurance policy or financial security for bodily injury to a third party. The spirit of the law is to provide relief to the victims of accident due to ownership, use or maintenance of motor vehicles.
Q.3
Why do I need to be covered under the Comprehensive plan?
If your car is under a hire purchase agreement with a bank or a financial institution, normally you are required to be covered under a Comprehensive plan because, technically speaking, your car is still owned by the bank or financial institution until you finish paying your mortgage. Even if your car belongs to you, a Comprehensive plan can offer you protection from unforeseen incidents that could otherwise have a big financial impact on you.
Q.4
What is an “excess”?
Excess is the first part of the financial damage which you are responsible for. For example, if the damage to your car was S$5,500 and your excess on the Car Insurance Summary states S$500 for damage to your car, you will be responsible for the first S$500.
Q.5
What is additional excess for young drivers?
Drivers under 27 years old are subject to a higher excess if they have an accident. Our additional excess for young drivers is S$2,500. We do provide an option for you to lower this excess.
Q.6
Does FWD’s car insurance include cover for Certificate of Entitlement (COE)?
Our policy includes cover for COE, as long as you bought the Comprehensive or Third Party Fire and Theft cover.
Q.7
Is there a way to protect my no-claim discount (NCD)?
If you are at NCD 30% or NCD 40%, we offer an optional NCD protector where your NCD will not be withdrawn as long as you do not have two or more at-fault claims in one policy year. If you are at NCD 50%, you automatically receive our Lifetime No Claim Discount where regardless of the number of at-fault claims you’ll retain your 50% NCD as long as you renew with us.
Q.8
In what situation is the Guardian Angel Benefit applicable?
If while occupying your car, both the driver of your car (whether you or someone whom you authorise to drive your car) and their legally recognised partner suffer an injury for which 100% of the Personal Accident Sum Insured is payable (including a fatal injury directly resulting in death), and are survived by one or more of their legally recognised children, then Guardian Angel Benefit will be payable
Q.9
Who will be covered in Personal Accident?
If the driver of your car (whether you or someone whom you authorise to drive your car) and/or any passengers in your car die or are injured solely and directly as a result of an accident while travelling in, getting into or getting out of your car, we will pay any or all injured person(s) or their legal personal representatives the Personal Accident Sum Insured as stated in your insurance summary and contract.
Q.10
Where can I get my car repaired when my car is damaged due to an accident?
You can send your car to any workshop of your choice if you bought “Your Preferred Repairer” option. Standard policy terms allow you to bring your car to our premium workshops listed here.
Q.11
Why is windscreen damage listed separately in the policy?
Windscreen damage has a separate excess than other damages to your car. You can choose to either repair or replace. If you decide to repair, we will waive the applicable excess. Also, windscreen claims do not affect your no claim discount (NCD) upon renewal.
Q.12
What is the coverage limit for bodily injury to others?
There is no limit of coverage in dollar value, whether it is per person or per accident.
Q.12
What is the coverage limit for damage to property of others?
The limit is S$5 million per accident.
Q.13
Why does it say “market value” for the coverage limit of my car in the policy document?
In addition to the changing COE value on a monthly basis, the value of your car depreciates as well, however this is also dependent on the condition of your car. Therefore, how much we cover for damage to your own car will be the fair market price of your car at the time of accident.
Q.14
What does “new-for-old” cover mean?
When your car is less than 12 months since the initial registration and you are the first owner, we will replace the car with that of the new same model/make (subject to availability) if your car is declared a total loss.
Q.15
What happens when I drive my car out of Singapore?
You are covered in Republic of Singapore, West Malaysia (including Penang and other Malaysian islands offshore of West Malaysia) and Southern Thailand (within 80 kilometres of its border with West Malaysia) and when in transit by seas between any of these areas.
Q.16
What does FWD define as “non-commercial use”?
Non-commercial use refers to usage of your car that is not for use in your daily business conduct or for commercial use such as car-sharing or hire-for-reward arrangements. If your job requires you to drive or if you get paid for driving, you are not covered under our car insurance.
Q.17
Does FWD’s car insurance come with 24/7 roadside assistance?
Yes, 24/7 roadside assistance is covered. Please call +65 6820 8888 (or +65 6322 2072 whilst overseas) for assistance.
Q.18
What are “accessories” and how are they protected?
Accessories are parts that are permanently fitted to your car, which may include entertainment systems. When accessories are damaged, we will repair or replace based on the manufacturer’s standard equipment up to the limit stated in your contract.
Q.19
Does FWD car insurance cover for loss of keys?
Loss of keys is covered by FWD depending on the plan you buy.
Q.20
Is there any optional cover to allow my accident repairs to be done at a workshop of my choice?
We understand you may prefer to get your car repaired at the dealer workshop to keep the car warranty intact. FWD offers “Your Preferred Workshop Option” as an add-on cover, please make sure to choose this when you buy your car insurance from us.
Claims
Q.1
If my car is involved in an accident but there was no damage to my car or if I do not wish to make a claim, do I still have to lodge the report with GIA or FWD at FWD’s Approved Reporting Centres?

Under the Motor Claims Framework (MCF), in any accident regardless how minor it was, you should lodge the GIA Report in any of our Approved Reporting Centres within 24 hours or by the next working day. If no claim is submitted against your policy, your report will not affect your policy/NCD. The accident report is important as it will provide the necessary information in order for us to handle any claims made against your policy due to the accident.

For more information about the Motor Claims Framework (MCF), you may refer to http://www.gia.org.sg

Q.2
How do I lodge an accident report?
Please take your car and the following documents to one of our Approved Reporting Centres to lodge a report:
  • Driver’s driving license;
  • Insured and driver’s NRIC;
  • Soft copy of Certificate of Insurance;
  • Police report (if any);
  • Scene photos (if any);
  • Witness reports (if any).

Alternatively, you can opt for mobile reporting. Please call our FWD Emergency Assistance at +65 6322 2072 for further advice and assistance.

Q.3
What type of accident cases require a Police report?
A Police report is only required in the following cases:
  • Accidents involving death or injury to any party;
  • Non-injury accidents involving a foreign vehicle;
  • Non-injury accidents involving a government vehicle/damage to government property;
  • Non-injury accidents involving a pedestrian or cyclist;
  • Theft or loss of vehicle, hit and run accidents, vandalism, parked and found damaged.
Q.4
How long do I have to lodge the accident report?
Under the Motor Claims Framework, all accidents must be reported to your insurer within 24 hours or by the next working day with your car, no matter how trivial or even if there is no visible damage, and irrespective of whether you are claiming from any insurers or third parties.
Q.5
What happens if I do not report the accident?
Failure to report your accident in time will affect your No Claims Discount upon renewal of your car insurance and will prejudice your claim.
Q.6
Do I need to pay any reporting fees?
No, there are no fees/charges for reporting.
Q.7
What should I do if I have an accident?
If you were involved in an accident and you require assistance, please call our FWD Emergency Assistance on +65 6322 2072. If someone has been injured please let Emergency Assistance know that an ambulance is required.

Emergency Assistance will immediately dispatch the MARS (Mobile Accident Response Service) team.On arrival, MARS will assist you in the accident reporting and arrange a towing service, if needed. If you do not require Emergency Assistance, here’s what you need to do:

  • Do not move your car from the initial location of the accident.
  • Take photos of all the vehicles involved. The accident scene photos are to be enclosed when you lodge the accident report.
  • Note down the registration numbers of all vehicles involved.
  • Exchange particulars of all drivers involved and take note of the injured people (if any), including: Name, NRIC, Phone number, Address and Name of Insurance Company.
  • Do not admit liability or make any offers to a Third Party.
  • Take your vehicle to the FWD Accident Reporting Centre and make the accident report with 24 hours, or on the next working day.
Q.8
What should I do if I get into an accident overseas?
Please call our FWD Emergency Assistance on +65 6322 2072 for further advice and assistance. Our 24-hour assistance service will help you arrange for the towing of your vehicle back to Singapore.
Q.9
What should I do if my windscreen is shattered or cracked?

Please call our FWD Emergency Assistance at +65 6322 2072 to arrange for a tow truck if your car is unsafe to drive. Alternatively, you can proceed to our windscreen specialist, Glass-Fix or call them at +65 62780887 to arrange for repairs.

Q.10
My windscreen was cracked by a pebble while I was driving and there is no other damage to my vehicle. Do I need to lodge a GIA Accident Report?

You are not required to make a GIA Report for windscreen damage. However, you are required to complete a windscreen claim form at ourwindscreen specialist workshop, Glass-Fix, when you send your vehicle there for the windscreen repair/replace.

Q.11
Can I proceed to repair my windscreen if my windscreen was shattered in Malaysia and I need the car to continue my journey?

Yes, you may repair or replace your windscreen in Malaysia. Contact FWD Emergency Assistance on +65 6322 2072 and they will assist you to find a preferred workshop in Malaysia nearest to you.

Q.12
Will my windscreen claims affect my NCD?

No, windscreen damages will not affect your NCD. Please note however that this doesn’t guarantee that we will offer you the same renewal terms.

Q.13
Will I get updated on the status of my car’s repair?

Yes, our workshop will update you on the progress of your repair and when you can expect your car repair to be completed.

Q.14
Will I get a replacement car while my vehicle is in the workshop for repair?

You will be entitled to a Daily Transport Allowance while your car is being repaired. The amount per day and number of days will depend on the Policy you have selected and will be stated in your Summary of Insurance.

Q.15
What should I do if I am not satisfied with the repair done at the premium workshop?

If you are not satisfied with the repairs, please send back your car to the premium workshop where the repairs were done since our premium workshops offer Extended Workmanship Guarantee for the repairs. If you wish to speak to us so we can assist you, please call our friendly customer service representatives at +65 6820 8888.

Q.16
Should I claim from my own policy or claim against the Third party?

Please approach our premium workshop who can advise you further based on the circumstances of the accident. When the liability is unclear, we encourage you to file an own damage claim. After settling the repair cost with the workshop, we will proceed to attempt a recovery against the third party insurer.

Q.17
How do I submit my claim against the other party?

You can bring your damaged vehicle to any of our premium workshops or your own preferred workshop who can assist you to file the third party claim.

Q.18
How do I claim against a Malaysian vehicle?

If you are involved in an accident with a foreign vehicle, you are required to lodge a police report. Please call our Emergency Assistance hotline or approach our premium workshop for further advice and assistance. If you were not at fault in the accident, you may want to claim under your own policy and we’ll attempt to recover the amounts we paid from the foreign insurer.

Q.19
What is No Claims Discount?

This is a discount mechanism adopted by Singapore’s car insurance industry whereby if you are claim-free during your policy period, your No Claim Discount will increase. Normally, NCD starts from NCD 0% with the maximum at NCD 50% after five years of no claim history.

Q.20
How does NCD work at FWD?

At NCD 50%, you will be entitled to our Lifetime NCD Guarantee, and your NCD will not be penalized for at-fault claims. We also offer an NCD Protector add-on if you are at NCD 30% or 40%. More details on Lifetime NCD Guarantee and NCD Protector can be found in the contract . If you do not have any claims during one policy year, your NCD will go up by 10% and for every claim as a result of you being at-fault, your NCD will go down by 30% if you do not have Lifetime NCD Guarantee or NCD Protector. If you make a late report or did not report an accident, your NCD will go down by at least 10% regardless of who is at-fault.

Q.21
I don’t know my NCD.What do I enter when getting a quote from FWD?

You can call our friendly customer service representatives at +65 6820 8888 and we will be more than happy to assist you. Alternatively, if you would like to buy a policy immediately, you can enter your NCD as 0%. Please be assured that we’ll verify your NCD with your previous car insurance company and refund you with the difference in premium if you are entitled to any NCD.

Q.22
Is NCD transferrable?

As NCD is attached to the policy holder, common industry practice is that transfer of NCD to another person is not allowed. We, however understand that there may be cases where the vehicle ownership may be swapped between spouses and you would like to align the policyholder with the owner of the vehicle. To this extent, we accept transfer of NCD between spouses. NCD can also be transferred by the policy holder to any new car if the old car is sold.

Q.23
Can NCD be split between multiple cars?

NCD cannot be branched out or split between multiple cars.

Q.24
My car was stolen and I made a claim, will this impact my NCD?

In the case of theft your NCD will be withdrawn if you didn’t buy the optional NCD Protector add-on, or if you are not entitled to the Lifetime NCD Guarantee.

Q.25
My car has been vandalized or been hit-and-run and I made a claim.Will this impact my NCD?

In such cases your NCD will be withdrawn if you didn’t buythe optional NCD Protector add-on, or if you are not entitled to the Lifetime NCD Guarantee.

Q.26
Is there a way to protect my NCD?

If you are at NCD 30% or NCD40%, we offer an optional NCD protector where your NCD will not be withdrawn as long as you do not have two or more at-fault claims in one policy year. If you are at NCD 50%, you automatically receive our Lifetime NCD where regardless of the number of at-fault claims you’ll retain your 50% NCD as long as you renew with us.

Q.27
FWD notified me that the NCD I declared seems to be incorrect upon checking with my previous insurance company. What can I do?

If your car insurance was with another insurance company last year, your NCD will be based on the information provided by your previous insurance company. Please contact your previous insurance company if you feel your NCD is not what it should be.

Q.28
I have earned NCD on my motorcycle. Can this be transferred to my car?

NCD is attached to the person driving the specific type of vehicle that is insured for the number of claim-free years. So, NCD can’t be transferred between different types of motor vehicles.

Q.29
I have been claims-free driving a car provided by my company. Is NCD transferable when I buy a car under my personal name?

We do not allow transfer of NCD from a corporate car, unless you were the policyholder of the car insurance for the corporate car. Exceptions will be considered when the following conditions are met:

  • If you are stated as named insured under the policy; and
  • You are authorised in writing by the company to take over the NCD entitlement.

Please contact our friendly customer service representatives at +65 6820 8888 and we will be more than happy to assist you.

Q.30
If I have been driving overseas without any claim, can that be applied to NCD when I buy car insurance from FWD?

Yes, we will honour the claim-free experience from overseas based on the no claim certificate issued by your overseas car insurance company which includes the following:

  • Policy number;
  • Name of policyholder and/or named insured;
  • Number of claim free years (from when to when); and
  • Date of cancellation of the overseas car insurance.

Please note that we will honour your no-claim period and apply NCD only when:

  • Your effective date of insurance with FWD is within 24 months from the date of cancellation of the overseas car insurance;
  • The policyholder with FWD is the policyholder, the spouse of the policyholder, or the named insured in the overseas car insurance; and
  • You haven’t earned NCD from any other insurance company in Singapore using the same certificate.
Q.31
What happens if there is a break in car ownership?

We understand the various reasons behind a break in car ownership. We will honour you with the renewal NCD entitlement as long as the break in vehicle ownership is less than 24 months from the cancellation or expiry date of your previous car insurance. This only applies when no other car has been granted the renewal NCD from your previous car ownership.

Q.32
Who is entitled to the Lifetime NCD Guarantee?

You will be entitled to Lifetime NCD Guarantee automatically when you reach NCD 50% or switch your car insurance to us at NCD 50%. Please note that different insurance companies have different NCD mechanisms.

Q.33
Will utilizing your breakdown assistance affect my NCD?

No, use of breakdown assistance will not affect your NCD.

Q.34
Will I be penalized if my accident reporting is late or if I fail to report?

If your reporting is late or you fail to report, your NCD will be penalized and the details of the accident may be prejudiced against you.

Q.35
Why is my premium higher although my NCD is the same or has increased?

Generally speaking, when the car insurance claims increase overall (i.e. the number of claims, cost of each claim), naturally, the pool of car insurance funds needed to pay for the claims has to become bigger. This could be at an individual insurance company or the whole of Singapore’s car insurance market level. Your NCD is a bonus for being claims-free for a given number of years, relative to all of those contributing to the pool of funds. This means that if the pool of funds needs to be bigger, the base amount (contribution to the pool or premium),on which your NCD discount will be calculated will become bigger. So for this reason, your premium may go up although you have progressed or remained at the same NCD.

Q.36
When I am involved in an accident with a foreign vehicle, will my NCD be penalized?

Generally speaking, if you claim against your own insurance with us and we successfully recover from the insurance company of the foreign vehicle, your NCD will not be penalized. We strongly suggest claiming from us first, as any repair cost will most likely be out of your own pocket first.

Payment Options
Q.1
What payment methods are accepted by FWD?
In general we accept payment by credit card/debit card (Visa, MasterCard) and eNETS. The exact payment methods accepted may vary from product to product.
Q.2
Are my payment details secure?
Yes, all of the information you enter is encrypted and kept secure. We are constantly upgrading and enhancing our online security to preserve data privacy.
Q.3
What happens if I cancel or make change(s) to my policy and I am entitled to a refund?
Generally refunds will be made to the same credit or debit card used (Visa, MasterCard)to pay for your policy or by cheque.
Please note, in the event you request for a refund of your policy while the instalment plan is still ongoing, we will issue the refund via cheque and you’ll need to continue making payments to the bank until your instalment plan is fully paid.
Q.4
Can refunds be made by cheque or to another card?
Refunds can only be made to the same credit or debit card (Visa, MasterCard)used to pay for your policy or by cheque.
Please note, in the event you request for a refund of your policy while the instalment plan is still ongoing, we will issue the refund via cheque and you’ll need to continue making payments to the bank until your instalment plan is fully paid.
Q.5
How will I know whether my online purchase was successful or not?
When your purchase has been successful, you will see a confirmation on your screen. At the same time, you will receive confirmation via SMS and email. If you do not receive an SMS or email from us within one hour, please call us on +65 6820 8888.
Q.6
I tried to pay using eNETS but was unsuccessful. I am sure I have sufficient funds in my banking account.
We’d suggest that you contact your bank, to find out the reason for the transaction failure. A likely reason could be that the transaction amount exceeded the eNETS daily or monthly limit, either set by the bank as a default limit or set by you previously. To find out how to increase your eNETS limits for our participating banks, please click on the links below;
Q.7
How do I increase my eNETS limits?
To find out how to increase your eNETS limits for our participating banks, please click on the links below:
Q.8
I am prompted to login to internet banking when I tried to pay using eNETS.However, I do not have any internet banking service with my bank.
In order to pay via eNETS, you will first need to sign up for Internet Banking with your bank.
Promotions and Offers
Q.1
How does FWD “Refer a Friend” work?
When you buy a policy from FWD we will send you a unique, system-generated referral link. Share your referral link with as many people as you can. You can share the referral link through Facebook, Email and Twitter as well. If someone clicks on your referral link and buys an FWD policy for the first time, we send you S$10 . Your friend gets 5% discount for the first FWD policy he or she buys and has you to thank for it!
Q.2
When and how will I get my reward due to me when the friend(s) I refer become first time FWD customers?
You will receive your reward by cheque within 45 days from the day your friend(s) buy an FWD policy for the first time.
Q.3
How many friends can I refer through “Refer a Friend”?
You can refer as many as friends you like under the “Refer a friend” promotion. FWD will continue to reward you each time a friend of yours buys an FWD policy for the first time using your referral link as long as the ‘Refer a Friend’ Programme is valid. For example, if you refer 20 friends and 5 of your friends buy an FWD policy for the first time using your referral link, we will send you a
cheque of S$10 X 5, that is S$50
Q.4
How will I know that my friend has bought a policy through the referral link shared by me?
We will send you an email each time a friend of yours buys an FWD policy for the first time using your referral link.
Q.5
Who do I contact if I don’t get my reward cheque within 45 days of my friend(s) buying an FWD policy for the first time?
You can reach us by writing to us at contact.sg@fwd.com or call us on +65 6820 8888.
Q.6
How long will my referral link be valid for?
The referral link will be valid for 3 months starting from the day you purchased your policy
Availability and purchasing
Q.1
What types of personal accident insurance does FWD offer?

We offer five personal accident insurance packages, with different levels of protection for your personal needs.

Q.2
Where can I get a quote or buy personal accident insurance from FWD?

The easiest way to get a quote or buy personal accident insurance from us is online. You could also call us on +65 6820 8888 or walk-in to our office at 6 Temasek Boulevard, #18-01 Suntec Tower 4, Singapore 038986.

Q.3
Who can buy FWD’s Personal Accident Insurance?

If you are between 18 and 65 years old (both inclusive) and a resident of Singapore holding NRIC or FIN, you can buy our Personal Accident insurance. Certain covers we offer will be approved based on conditions such as your working conditions and whether your personal accident insurance applications have been declined by any insurance providers before.

Q.4
Is my cover active right away or do I have a waiting period?

For infectious disease and food poisoning, there is a 90 day waiting period from the coverage start date.

Q.5
What is the ‘free look’ period for this policy?

The ‘free look’ period is 14 days during which you can cancel the policy and receive back your premium.

Q.6
Which payment methods are accepted?

We accept payment by credit card/debit card (Visa and MasterCard).

Q.7
Do you offer instalment payment plans for personal accident insurance payments?

We don’t offer instalment payment plans for personal accident insurance. Premiums are payable on a yearly basis. However, if you have a DBS/POSB visa or master card your bank offers instalments for 6 or 12 months if your premium exceeds S$500.

Q.8
Can refunds be made by cheque or to another card?

Refunds are made on the original card used to buy your insurance. Cheques will be issued when we can’t refund to the original card you used to buy your insurance. Unfortunately we’re unable to process refunds to another card.

Q.9
I cancelled the credit card I used to buy my policy. How do I get a refund when my policy is cancelled?

In this case, we will give you a cheque refund and send the cheque to the latest mailing address updated in our records.

Q.10
How will I know whether my online purchase was successful or not?

When your purchase has been successful, you will see a confirmation on your screen. At the same time, you will receive confirmation via SMS and email. If you don’t receive an SMS or email from us within one hour, please call us on +65 6820 8888.

Q.11
What documents will I receive after successfully buying FWD’s Personal Accident insurance?

You will receive the following documents when you buy a Personal Accident policy from us:

  • Official receipt;
  • Benefit Illustration and Product Summary; and
  • Personal Accident Insurance Contract.
Q.12
Must I inform FWD if I change my job?

Yes. If you change your job, please call us on +65 6820 8888 as soon as possible. You can also email us at contact.sg@fwd.com. This will enable us to protect you continuously because any job change may affect your occupation class which in turn may affect your premium.

Q.13
I entered my details wrongly. What should I do?

Please call us at +65 6820 8888 immediately as any wrong information may affect claim payment.

Plans and Coverage
Q.1
Can I get a summary of cover for reference?

Yes, you can. Please click here for summary of cover.

Q.2
Am I covered out of Singapore?

Yes, as long as you’re overseas less than 180 continuous days.

Q.3
Which countries are excluded from FWD’s Personal Accident Insurance plan?

Any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing travel to are excluded. For full details, please refer to our personal accident insurance contract here.

Q.4
Does FWD cover haze related events in Singapore?

Ticket you paid for an event that you cannot get refund because the event was cancelled due to haze is covered. For full details, please refer to our personal accident contract here.

Q.5
How does FWD define “accident”?

An accident is a sudden, unexpected event resulting from external causes. If an activity is considered risky, or injury was self-inflicted, or it is planned or impulse suicide, we don’t consider it an accident.

Q.6
What happens if the person protected by personal accident insurance disappears?

If the insured person goes missing, we will cover to the extent that:

  • Enough evidence shows the insured person went missing in an accident;
  • The insured person has been declared dead by court order or census registration.

If the insured person is later found alive, the claim amount paid for his or her disappearance must be returned to FWD.

Q.7
What happens when the person protected by FWD Personal Accident Insurance is involved in an accident and the body can’t be identified?

If the body can’t be identified even through forensic tests, we will cover as long as:

  • Enough evidence shows the insured person was involved in an accident;
  • The insured person has been declared dead by court order or census registration.

If the insured person is later found alive, the claim amount paid for his or her disappearance must be returned to FWD.

Q.8
Am I covered while driving?

Yes, we will cover you while you are driving.

Q.9
Am I covered for terrorism?

Yes, we’ll cover you for any claim directly or indirectly caused by terrorism. Do click here to see FWD’s terrorism definition.

Q.10
Are injury and illness the same thing?

No, they aren’t. An injury is an external condition you can see. An illness is an internal condition you cannot see (such as diseases and syndromes). External physical symptoms caused solely from illnesses (such as rashes or swelling) are not considered injuries.

Q.11
I have another personal accident insurance plan that will pay for the same accident, can I claim from both?

For cover where the claim will be on a reimbursement basis, you will not be able to claim from multiple insurance. Where the claim payment is on benefit basis, you can claim against multiple insurance.

Q.12
How does FWD define “personal liability”?

Personal liability refers to any legal responsibility you have because you caused one or more people injury, or damaged one or more people’s property. This doesn’t include any liability due to motor accident and liability as a result from your custody, care or control of any person and/or property.

Q.13
Who benefits from my policy?

We’ll pay the claim out to your legal estate, in accordance with the law.

Q.14
How does FWD define “bite”? Am I covered if I get one?

A bite refers to any insect or animal bite. Yes, our personal accident insurance covers bites.

Q.15
Am I covered for food poisoning?

Yes, our personal accident insurance covers food poisoning subject to 90 day waiting period from the coverage start date.

Q.16
Am I covered for infectious disease?

Yes, our personal accident insurance covers infectious disease subject to a 90 day waiting period from the coverage start date.

Q.17
Are FWD Life Insurance and FWD Personal Accident Insurance different?

Yes, they are. Life insurance protects your life against illness and injuries. Personal accident plans protect you if you have an accident.

Eligibility and Quoting
Q.1
What information do I need to provide to FWD to get a quote for my personal accident insurance?

We need the following information:

  • Your occupation class;
  • Your choice of plan (Individual, Couple, or Family); and
  • Your choice of coverage level
Q.2
How long is my personal accident insurance quote valid for?

Your personal accident insurance quote is valid for 30 days after the first date on which you obtained the quote.

Q.3
How can I retrieve my personal accident insurance quote from FWD?

You can retrieve your quote if you click on “save” while obtaining a quote. The link to the quote will be included in the email we send to you when you clicked save.

Q.4
How does FWD define “occupation class”?

Occupation class refers to your job class. As a general rule of thumb, please take note of these four job classes:

  • Class 1: White collar/office worker;
  • Class 2: Sales or light manual worker;
  • Class 3: Manual duties with no heavy labour;
  • Class 4: Heavy manual duties and/or no specialised training
Q.5
Which occupation class should I pick if I’m a student, retiree or a home maker?

For students, retirees and home maker, please select Class 2.

Q.6
What are the possible scenarios where FWD will not pay for my claim?

The most common scenarios for rejection of claims are:

  • Pre-existing medical conditions;
  • Diseases or illnesses not caused from an accident covered by the contract
  • Pregnancy;
  • Participation in any sport as a professional;
  • Participation in military, para-military or civil uprising, strike, riot;
  • Participation in criminal acts;
  • Self-inflicted or suicide; or
  • Entering into a prohibited or known danger zone.
Q.7
Is there any age limit as to who can buy personal accident insurance from FWD?

A personal accident policy can be bought up to age 65. Existing policy holders may extend their policy till the age of 75.

Q.8
What do you mean by Individual, Couple, or Family?

Please refer to below:

  • Individual – covers for the person named in the insurance;
  • Couple – covers two adults who are legally married;
  • Family – covers for a legally married couple and their legally dependent child(ren).
Q.9
I live overseas. Can I still buy FWD’s Personal Accident insurance?

No. Our personal accident insurance is for those residing in Singapore.

Q.10
Is there any reduced cover for child(ren)?

Coverage for child(ren), those under 18 years old or 25 years old when attending a tertiary-education institute, is 50% of the overall benefit other than for Emergency Phone Charges, Ambulance Fee and Daily Taxi Allowance where the full benefit is applicable. Weekly Income Benefit and Enhanced Permanent & Total Disability is not applicable to children.

Q.11
I’m participating in a sporting event. Can I still be covered under FWD Personal Accident insurance?

Yes, you can, only if you’re not getting paid to participate in it (this means you’re not participating as a professional sportsperson). If you have any doubts, please call us at +65 6820 8888 and one of our friendly customer service representatives will be happy to help.

Q.12
I’m participating in a sporting event in a non-professional capacity (such as a short marathon or cycling event). Can I still be covered under FWD Personal Accident Insurance?

Yes, you are covered while participating in any sport activities in an amateur capacity, as long as you follow the organiser or commercial operator’s safety procedures.

Q.13
What occupation should I choose?

If you are unsure of which occupation to choose online but wish to buy personal accident insurance simply call us at +65 6820 8888 for clarification.

Q.14
Why does my occupation class affect the premium I pay?

FWD Personal Accident Insurance covers you 24 hours a day, 365 days a year. This includes the hours you work. Depending on the risks associated with your occupation class, the premiums will be different.

Q.15
I have FWD Travel Insurance along with FWD Personal Accident Insurance. Can I claim from both?

For reimbursement benefits, you can only claim from one, not both. For benefits other than reimbursements, you can claim from both according to the amount stated in the policy.

Claims
Q.1
How do I contact FWD for help in case of an emergency?

Please call our FWD Emergency Assistance hotline on +65 6322 2072. You can call us any time of the day or night, from anywhere in the world, and we’ll be happy to assist you.

Q.2
What is FWD’s hotline number?

Our hotline number is +65 6820 8888.

Q.3
My claim is in foreign currency. Will FWD pay me in foreign currency too?

When your claim is in a foreign currency and in cash, we will pay you in Singapore Dollars using the foreign exchange rate on the incident date. If you used a credit card, we will pay you the amount charged in Singapore Dollars on your credit card bill.

Q.4
What documents must I submit for my claim?

The documents needed depend on what you’re claiming for. Please click here to find out more. Or simply call us on +65 6820 8888 and one of our friendly customer service representatives will be happy to help. You can also email us at claims.sg@fwd.com.

Availability and purchasing
Q.1
Where can I get a quote for or buy maid insurance from FWD?

The easiest way to get a quote or buy maid accident insurance from us is online. You could also call us on +65 6820 8888 or walk-into our office at 6 Temasek Boulevard,#18-01 Suntec Tower 4,Singapore 038986.

Q.2
Who can buy FWD’s maid insurance?

You can buy our maid insurance if:

  • You meet MOM’s eligibility criteria to hire a maid;
  • You are the employer of the maid; and
  • You have received in-principle approval for the maid’s work permit from MOM.
  • For more information on MOM’s requirements, please click here.

Q.3
When should I purchase maid insurance? What date should I use as start date for the insurance plan?

As we would need to process and furnish your maid’s insurance details to the Ministry of Manpower (MOM), the earliest policy start date for our maid insurance is 7 days from date of purchase.

For new maids, the policy start date should be the date when your maid is coming into Singapore or earlier.

For renewal maids, the policy start date should be 1 day after your maid’s current work permit expires.

For transferred maids, the policy start date should be on or before the date you apply for a transfer with MOM

Q.4
Which payment methods are accepted?

We accept payment by credit card/debit card (Visa and MasterCard).

Q.5
Do you offer instalment payment plans for maidinsurance payments?

We don’t offer instalment payment plans for maid insurance. Premiums are payable on a yearly basis.

Q.6
Can refunds be made by cheque or to another card?

Refunds are made on the original card used to buy your insurance. Cheques will be issued when we can’t refund to the original card you used to buy your insurance. Unfortunately we’re unable to process refunds to another card.

Q.7
I cancelled the credit card I used to buy my policy. How do I get a refund when my policy is cancelled?

In this case, we will give you a cheque refund and send the cheque to the latest mailing address updated in our records.

Q.8
How will I know whether my online purchase was successful or not?

When your purchase has been successful, you will see a confirmation on your screen. At the same time, you will receive confirmation via SMS and email. If you don’t receive an SMS or email from us within one hour, please call us on +65 6820 8888.

Q.9
What documents will I receive after successfully buying FWD’s maid insurance?

You will receive the following documents when you buy a maid insurance from us:

  • Official receipt;
  • Maid Insurance Summary;
  • Maid Insurance Contract; and
  • Letter of Guarantee to MOM (and POLO if applicable).

Q.10
I entered my details wrongly. What should I do?

Please call us at +65 6820 8888 immediately as any wrong information may affect claim payment.

Plans and Coverage
Q.1
Can I get a summary of cover for reference?

Yes, you can. Please click here for summary of cover.

Q.2
What is MOM’s mandatory insurance requirement for someone hiring a maid?

MOM requires an employer of the maid to purchase:

  • Security bond of up to S$5,000;
  • Medical insurance of at least S$15,000 per year for inpatient care and day surgery; and
  • Personal accident insurance with a minimum coverage of S$60,000.
  • For more information, please click here to refer to MOM’s “Work Permit for Foreign Domestic Workers”.

Q.3
Does FWD’s maid insurance meet bond and insurance requirements set forth by the MOM?

Yes, our maid insurance includes covers required by MOM and much more at affordable prices. For more details about our maid insurance, please click here .

Q.4
When my maid travels with me or my family, is she covered?

Yes she is covered under the policy for the related benefits.

Q.5
If my maid becomes sick and visits a clinic, is it covered?

The basic package only covers for outpatient medical expenses due to an accidental injury, dengue and zika. For covers for illness in general, we offer outpatient medical expensescover as an add-on cover.

Q.6
If my maid accidentally injures someone else or damages someone else’s property, it is covered?

Yes, liability to third parties is part of the standard package. The limit of cover is dependent on the plan you purchase.

Q.7
My maid is from the Philippines and I need a letter of guarantee to the Philippines Overseas Labour Office. Does FWD’s maid insurance include this?

This is offered as an add-on cover.

Q.8
What does repatriation expenses mean?

Repatriation expenses refer to the cost of transportation of:
Your maid to her home country when your maid becomes permanently disabled, or suffers serious sickness or injury to the extent that she cannot continue her duties as a maid; or your maid’s mortal remains if she dies.

Q.9
When my maid is hospitalized and I need another maid during this period, does FWD’s maid insurance cover for the cost to hire another maid?

Yes, our standard package includes alternative help cover of up to S$20 per day for a maximum of 30 days. Our cover also include wages and levy for the maid that is hospitalized.

Q.10
Does FWD’s maid insurance cover for the maid’s wages and levies when my maid is being hospitalized?

Yes, we cover up to S$30 per day for a maximum of up to 30 days as part of standard package.

Q.11
If my maid gets sick due an illness or insured due to an accident while she is back in her home country during her home leave?

No, the cover does not extend while she is back at her come country during her home leave.

Q.12
What is care against physical abuse?

When a child, elderly or handicapped person in your family gets physically abused by the maid, we will pay for the medical expenses to treat the injury caused by the physical abuse.

Q.13
Can I just buy the insurance coverage portion without the security bond to MOM?

No, security bond to MOM is included as part of the standard package.

Q.14
Do you offer waiver of counter indemnity for security bond to MOM?

Waiver of counter indemnity for security bond to MOM is included as part of the standard package without additional cost for your peace of mind.

Q.15
Why is there extra 2 months of cover than my maid’s work permit period?

When you purchase the policy, you may not know your maid’s arrival date in Singapore yet, but you need to have the policy ready when she arrives in Singapore for the maid to be allowed in to Singapore. There also could be cases where the maid’s work permit may be extended where in this case, you will need valid bond and insurance for the extended period. That is why there is 2 months additional to the standard work permit period of 12 or 24 months.

Eligibility and Quoting
Q.1
What information do I need to provide to FWD to get a quote for my maid insurance?

We need the following information:

  • Policy start date (at least 7 days from the date of purchase);
  • Your choice of plan (14 or 26 months);
  • Your maid’s nationality.

Q.2
How long is my maid insurance quote valid for?

Your maid insurance quote is valid for 30 days after the first date on which you obtained the quote.

Q.3
How can I retrieve my maid insurance quote from FWD?

You can retrieve your quote if you click on “save” while obtaining a quote. The link to the quote will be included in the email we send to you when you clicked save.

Q.4
What information do I need to provide to purchase maid insurance from FWD?

In addition to the information provided when obtaining a quote and details of the employer, we will need the following information about the maid:

  • Name (as per Passport);
  • Work permit number;
  • Work permit type;
  • Date of birth;
  • Marital Status;
  • SB transmission number.

Q.5
How do I renew my maid’s work permit?

You can renew your maid’s work permit after receiving the renewal letter from MOM. Detailed step-by-step of the procedure can be found here at MOM’s website.

Q.6
Can I renew my maid’s work permit online?

Yes, you can renew online from here.

Q.7
What are the documents required to renew my maid’s work permit?

You will need the following documents:

  • Scanned copy of the personal particulars page of the maid’s passport (including pages with amendments)
  • Security bond
  • Personal accident insurance
  • Medical insurance
  • Details for a secure card delivery

Details of the required document can be found here. You will need valid bond and insurance in order to renew your maid’ permit, which can be purchased here .

Claims
Q.1
Would my maid be covered under the policy for outpatient medical expenses?

Outpatient medical expenses would only be covered in the event of seeking treatment for accidents.

Should you’ve opted forthe additional optional benefit of outpatient medical expenses due to illness, we will cover your maid for $300, $500 or $1,000 as per the plan you have chosen. That means, the claim amount of up to S$30 per visit is immediately deducted from your medical bill. You will only need to pay the first S$10, and any balance that remains after deducting S$30.

For both outpatient medical for accident and illness, your maid is required to seek treatment at any clinic on the panel of our Third Party Administrator, Make Health Connect (MHC) located around Singapore. (for the list of locations, please click here).

Q.2
What do you mean by cashless under Outpatient Expenses?

We have a tie-up with Make Health Connect (MHC) network of clinics. Upon purchasing the Maid insurance with us, we will register your helper details with MHC. All you have to do is to download the MHC app and setup the account for your helper’s visit to the MHC network of clinics for outpatient treatment to be cashless.

Q.3
Can you tell me about Make Health Connect (MHC)?

MHC Asia Group is a leading health technology company with a network of over 1200 panel clinics in Singapore and 800 in Malaysia with foot prints in Indonesia, Philippines and Hong Kong. It is currently processing more than 1.5million outpatient claims annually.

Majority of insurers and thousands of corporate clients adopt MHC’s web-based system to help manage their healthcare costs and profile the health of its members and workforce.

MHC simplifies healthcare and connect stakeholders in the healthcare delivery chain with effective use of information technology and big data analytics — increasing efficiency, ensuring transparency, lowering costs and boosting productivity.

Q.4
How do I download, install and setup the MHC app?

Please click here for the MHC User Guide and Setup.

Q.5
Would my maid be covered under the policy if I bring her to a Chinese Medicine practitioner or Chiropractor to seek treatment?

Yes, if her condition is due to an accident, we will pay for the treatment by a Chinese Medicine practitioner or Chiropractor within 12 months from the date of the accident.

Q.6
Will my maid be covered for hospitalisation and surgical expenses?

We will reimburse the hospital and surgical expenses incurred as a result of an accident or illness sustained by the maid in Singapore that commences or occurs during her employment with you.

Q.7
Will FWD issue a Letter of Guarantee if my maid is admitted in a hospital?

We will not issue a Letter of Guarantee as the claim is on a reimbursement basis.

Availability and purchasing
Q.1
Where can I get a quote or buy Term Life from FWD?

The easiest way to get a quote or buy FWD – Term Life insurance from us is online. You could also call us at +65 6820 8888 or walk-in to our office at 6 Temasek Boulevard, #18-01 Suntec Tower 4, Singapore 038986.

Q.2
Who can buy FWD’s Term Life?

If you are between 18 and 60 years old (both inclusive) and a resident of Singapore holding an NRIC or FIN, you can buy our Term Life. Certain covers we offer will be approved based on conditions such as age, health, and period of insurance.

Q.3
When does my cover start?

It starts immediately unless you have certain conditions, in which case there is a 90-day waiting period. Examples of such conditions include cancer patients or heart attack sufferers. For a full list of conditions requiring a 90-day waiting period, please click here.

Q.4
Which payment methods are accepted?

We accept payment via credit, debit cards (Visa and MasterCard) and GIRO.

  • Monthly Payments. If you choose to pay subsequent monthly instalments via GIRO, we will debit your premiums for the first 2 months from your credit or debit card.
  • If you choose to pay subsequent monthly instalments via credit or debit card, we will debit your premiums for the first 1 month from your credit or debit card.
  • Quarterly/ Half-Yearly/ Annual Payments. If you choose any other payment frequencies, your first premium will be debited from your credit or debit card. Subsequent monthly instalments may be debited via credit, debit card or GIRO.
Q.5
Which payment frequencies can I choose from?

You can choose from monthly, quarterly, half-yearly, or yearly payment frequencies.

Q.6
Will I get a refund if I cancel my policy mid-term?

Unfortunately, there won’t be a refund. However, you’ll continue to enjoy coverage for the rest of the period you’ve paid your premium for.

Q.7
What documents will I receive after successfully buying FWD’s Term Life?

You’ll receive the following document when you buy a Term Life policy from us:

  • Official receipt
  • Application Form
  • Term Life Policy Schedule
  • Benefit Illustration & Product Summary
  • Term Life Insurance Contract

Q.8
Must I inform FWD if I change my mobile number or address?

Yes. If you need to make any changes to your contact details such as mobile number, email, or address, please call us at +65 6820 8888 as soon as possible. You can also email us at contact.sg@fwd.com.

Q.9
I entered my details wrongly. What should I do?

Simply call us at +65 6820 8888 and one of our friendly customer service representatives will be happy to assist you. You can also email us at contact.sg@fwd.com . Please ensure that you call us as soon as possible as entering the wrong details may affect any future claims.

Q.10
I’d like to change my protection details. What should I do?

Simply call us at +65 6820 8888 and one of our friendly customer service representatives will be happy to assist you. You can also email us at contact.sg@fwd.com.

Q.11
Why is my purchase being delayed?

Your purchase could be on hold because of various reasons, perhaps:

  • we’d like to talk to you about your health conditions;
  • we’ve yet to receive a document we asked you for;
  • we’ve requested you to undergo a medical check-up and have yet to receive your medical results
Q.12
I missed a premium payment, what can I do?

Please contact us at +65 6820 8888 and one of our friendly customer service representatives will be happy to assist you. You can also email us at contact.sg@fwd.com . Do note that if we don’t receive the payment during a 62-day period, your protection will be terminated.

Q.13
How does reinstatement work?

Reinstatement is where, following the termination of your protection, your protection is made effective again. We may reinstate your protection within three years from the date on which your policy was terminated. Please keep in mind that reinstatement of your Term Life is not guaranteed.

Q.14
I have been paying my premiums for many years. Can I transfer the insurance to someone else?

No, the person insured and the owner of the policy for Term Life must be the same.

Q.15
Do I need to go for a medical check-up?

Medical check-up is required only if sum insured applied is large and/ or the medical condition you are suffering from or have suffered from in the past is severe. We’ll inform you by phone if medical check-up is needed.

Q.16
Can someone else make payments for my Term Life?

The person paying for the protection and the person enjoying protection can be different. Please note the person covered must also be the policyholder.

Q.17
Do I need to go for a medical check-up when my policy is reinstated?

We’ll need you to make a health declaration when we reinstate your Term Life policy. In general, we won’t need you to undergo a medical check-up. Medical check-up is required if sum insured applied is large and/or the medical condition you are suffering from or have suffered from in the past is severe. We’ll inform you by phone if medical check-up is needed.

Q.18
I lost the GIRO form FWD sent me. Can I get a new copy?

You can download a copy of the FWD GIRO form here.

Plans and Coverage
Q.1
What is the difference between DIRECT – Term Life and Term Life?

Term Life offers more comprehensive and flexible benefits as compared to DIRECT-Term Life, enabling superior customization to meet different customer’s needs. DIRECT-Term Life is a simplified version of Term Life with fewer choices for ease of selection. This may suit customers who are looking for a simple life coverage of up to S$ 400,000. The following table shows the difference between Term Life and DIRECT-Term Life:

Term Life DIRECT-Term Life
Entry Age 18 to 60 18 to 65
Sum Insured S$50,000 to S$3 million S$50,000 to S$400,000
Coverage period 1 year (renewable), 5 years until up to age 70 5 years (renewable), 20 years, up to age 65
Total and Permanent Disability (TPD) Benefit Optional Packaged
Critical Illness Benefit Optional. Covers 35 critical illnesses. Optional. Covers 30 critical illnesses.
Q.2
What exactly is Term Life?

Term Life is a pure insurance coverage that protects you for the period of time that you have chosen. Term Life is not meant for savings and investment. There is no cash value, no surrender value, and no investment or savings portion. Normally, this insurance type will cover policyholders up to a certain age, and the pay-out is made if the policyholder passes away.

Q.3
What exactly is Critical Illness?

Critical Illness refers to serious illnesses and medical conditions that may cause you to lose your income, incur expenses for medical treatment, care and rehabilitation. If you choose to insure yourself under Critical Illness through FWD’s Term Life, you are covered for a list of 35 critical illnesses. To ensure transparency and comparability against other insurers, we have used the same definitions that are put together by the Life insurer’s Association of Singapore (LIA) and Monetary Authority of Singapore (MAS). You can find the list of critical illnesses covered by FWD here.

Q.4
What exactly is Total and Permanent Disability?

Total and Permanent Disability or TPD refers to the occurrence of one or both of the following before your 65th birthday as a result of accident or sickness:

  • Disability to such an extent causes you to be unable to engage in any occupation, business or activity for income, remuneration or profit. The disability must continue uninterrupted for at least six consecutive months from the time when the disability starts. The disability must, in the view of a medical specialist approved by FWD, be deemed permanent with no possibility of improvement in the foreseeable future; or
  • Suffer total and irrecoverable loss of use of:

    1. The entire sight in both eyes;
    2. Any two limbs at or above the wrist or ankle; or
    3. The entire sight in one eye and any one limb at or above the wrist or ankle.
Q.5
What exactly is Premium Waiver?

Applicable only if you enrolled for Total Permanent Disability and/or Critical Illness cover. In the event you suffer from Critical Illness or Total and Permanent Disability, Premium Waiver benefit waives all future premium obligations. Premium Waiver gives you a peace of mind in difficult times so you can be assured of continued coverage from the policy without having to worry about premium payment. You may select this optional benefit if you choose a Fixed Term policy.

Q.6
What exactly is a Terminal Illness?

Terminal Illness refers to a situation in which you have a medical condition that, in a medical professional’s opinion, will lead to death within the next 12 months.

Q.7
Is Term Life different from personal accident insurance?

Term Life is life insurance that covers death from both illnesses and accidents. Personal accident insurance covers only death caused by an accident but not sickness or frailty.

Q.8
What exactly are Pre-Existing Medical Conditions?

Pre-Existing Medical Conditions are any medical conditions you’ve suffered from before, or haven’t fully recovered from. This includes any symptoms related to that medical condition.

Q.9
Will it affect my cover if I’m currently undergoing medical treatment for an illness?

If you are currently undergoing medical treatment, please ensure that you indicate so while getting an online quote. This will enable us to provide you an accurate quote. Please answer all health questions honestly when buying your policy. As your policy may be terminated, or your claims may be affected.

Q.10
I already have a personal accident insurance. Should I still buy Term Life?

Yes, if you are looking for coverage against death as a result of sickness or frailty. Personal accident insurance covers only death caused by an accident but not sickness or frailty.

If budget is a concern, you may wish to prioritize your coverage needs, and decide which product meets your needs in the most cost-effective manner before making the purchase.

Q.11
Does Term Life come with any savings component?

No. FWD’s Term Life offers pure insurance only, therefore the premiums are lower when compared with plans that comes with savings component. In the event you terminate your policy prematurely or if the events you are covered for did not happen, the policy will terminate without any pay out.

Q.12
If I miss a payment, will my cover be affected?

We have a 62-days grace period for you to make your payments in case you miss any payments. If no payment is received within this period, your policy will be terminated.

Q.13
Can I enjoy protection while getting any additional information FWD requested to process my policy?

Your insurance cover will commence only after we have received all requested documents and issued you with a policy. To ensure you enjoy protection soonest, please provide us with the additional documents requested at your soonest convenience.

Q.14
Can I enjoy protection while getting my medical examination that FWD requested?

Your insurance cover will commence only after we have received your medical examination results and issued you with a policy. To ensure you enjoy protection soonest, please complete your medical examination at your soonest convenience.

Q.15
Is there any free-look period? How long is it?

Yes, there is a 14-day free-look period. During this time, if you decide to cancel your Term Life policy, we’ll refund you the full amount you’ve paid. However, if you’ve made a claim from your Term Life policy during these 14 days, the free-look period will no longer apply.

Q.16
What if I change my mind?

There is a 14-day free-look period. During this time, if you decide to cancel your Term Life policy, we’ll refund you the full amount you’ve paid. However, if you’ve made a claim from your Term Life policy during these 14 days, the free-look period will no longer apply.

Q.17
I’d like to change my beneficiaries. What should I do?

It depends on whether your beneficiary is a trust nominee or a revocable nominee. If your beneficiary is a revocable nominee, you can change beneficiaries at any time. If your beneficiary is a trust nominee, then you can only make changes after your trust nominees agree to your change request. For revocable beneficiaries, simply fill in the form. For more information on beneficiaries and nominee types, please click here.

Q.18
Can I make changes to my policy after I buy it?

You can make changes to your particulars such as your name, address, email address and date of birth. To do so, please contact us at our hotline +65 6820 8888 or email us at contact.sg@fwd.com. You can also request to change your beneficiary, to find out how, refer to Q17.

We are unable to accept changes to sum insured, riders, additional covers to your plan or period of insurance. If you would like to increase your cover, please purchase a new policy here.

Q.19
How do I make changes to my policy?

First, you’ll need to check if you have full authority to make decisions for your policy. This depends on your beneficiary types. There are two – trust nominees and revocable nominees. If you’ve chosen a revocable nominee beneficiary, then you can make changes any time. If you’ve named a trust nominee beneficiary, you can only make changes after all your trust nominees agree to your change request. For more information on beneficiaries and nominee types, simply click here.

Q.20
I already have a Term Life policy. Now, I want to add on a critical illness rider, total and permanent disability rider or premium waiver rider. What should I do?

Simply call us at +65 6820 8888 or email us at contact.sg@fwd.com. Please note that approval for adding on any critical illness riders, total and permanent disability rider or premium waiver rider depends on your health condition. Approval on your request will be considered after taking into account factors such as your age, health, and period of insurance.

Q.21
Can I get a refund if I remove my policy’s rider?

Simply call us at +65 6820 8888 and one of our friendly customer service representatives will be happy to assist you. You can also email us at contact.sg@fwd.com. Please note we are unable to pro-rate any refunds for the current billing period, so any rider coverage you’ve already paid for will continue to protect you until the next billing cycle. We will adjust your premiums to reflect the removal of your rider in the next bill.

Eligibility and Quoting
Q.1
What is Term Life all about?

It is a non-participating, regular premium life insurance plan. You can choose from a wide range of insurance coverage periods. The purpose of the product is to provide cost-effective life protection by keeping the covers simple and made available direct to the consumers without needing a middleman.

Q.2
Who can buy FWD’s Term Life insurance?

Anyone who is a resident of Singapore with a valid NRIC or FIN and is 18 – 60 years old (both inclusive) can buy Term Life from us, as long as we consider your health conditions to meet our criteria.

Q.3
What is the maximum protection I can buy under FWD’s Term Life insurance?

S$3,000,000 is the maximum protection you can buy under Term Life, subject to medical and financial assessment.

Q.4
What information do I need to provide to FWD to get a quote for my Term Life?

To provide you with an initial quote, we’ll need the following information:

  • Date of Birth;
  • Gender;
  • Smoker/Non-smoker;
  • Payment Frequency;
  • Coverage Term;
  • Amount of Protection;
  • Add-on for Critical Illness, Total and permanent disability or Premium Waiver cover.
Q.5
How long is my Term Life quote valid for?

Your Term Life quote is valid for 30 days after the first date on which you obtained the quote.

Q.6
How can I retrieve my Term Life quote from FWD?

You can retrieve your quote if you click on “save” while obtaining a quote. The link to the quote will be included in the email we send to you when you click “save.”

Q.7
I’m having difficulty getting a quote. Can someone help me?

Of course. Simply call us at +65 6820 8888 and one of our friendly customer service representatives will be happy to assist you.

Q.8
How much cover should I choose?

It depends on your needs. For coverage against premature death, you may want to consider how much future income you may lose or how much you would need to leave behind for your loved ones. For coverage against disability and critical illnesses, you may want to consider how much income you would need if you are unable to work, and to pay for cost of medical treatment, care and rehabilitation.

Do take into account the coverage that you already have. If budget is a concern, you may wish to use the budget calculator here provided by MoneySense, Singapore’s national financial education programme.

Life insurance is a long-term commitment. You may wish to prioritize your coverage needs, and decide which product meets your needs in the most cost-effective manner before making the purchase.

Q.9
Can I buy Term Life from you even if I have a medical condition?

This would depend on the type and severity of the medical condition you have or had. We will be able to determine whether a policy can be issued after assessing all the information you provide to us.

Q.10
How do I name a beneficiary?

Simply download our beneficiary nomination form here and fill it in. There are two beneficiary types –Trust Nomination and Revocable Nomination. A Trust Nomination means you’ll give away all rights to your policy ownership. This means you can’t make any policy changes without getting your beneficiary’s approval.

You can find out more about nominating a beneficiary here.

Who can be the beneficiary? How can the details of the insurance including beneficiary be changed?
Trust Nomination Your Spouse and/or Children only Either by:
  • Getting written consent of all nominees
  • Getting written consent of the trustee who is not the policy owner
Revocable Nomination Anyone By submitting the revocable nomination form to revoke a nominee and add a different nominee
Q.11
Is it compulsory for me to name a beneficiary?

No, it’s not compulsory for you to name a beneficiary, but doing so gives you the option of legally distributing your policy benefits to your nominated beneficiaries. You can find out more about nominating a beneficiary here.

Q.12
I’m a US citizen. Is my policy subject to tax withholding under FATCA?

No, it isn’t, because Term Life doesn’t have a cash value. There is no surrender value, and no investment or saving component. This means your policy won’t be subject to FATCA’s reporting requirements.

Q.13
Can I buy Term Life for my parents and/or child(ren)?

Yes, you can, but do note that the person covered must also be the policyholder, and this person needs to be between 18 and 60 years old (both inclusive).

Q.14
Is Term Life renewable?

Yes, Term Life offers you the flexibility onto decide how long you want the coverage for. You may choose to be insured for a fixed period of 5 years or more, and your ability to renew your coverage during the chosen period is guaranteed. For more flexibility to pay for cover only when you need it, you may choose the to be insured one year at a time, with renewal guaranteed every year till you are 100 years old, in which case, premiums would increase with your age at each renewal date.

Q.15
I’m currently covered by another life insurance policy. In this case, can I still buy FWD’s Term Life?

Yes, you can. But before you get Term Life, do note that your current policy may be different from FWD’s Term Life in terms of protection, premium amount, and any cash value or surrender value.

Q.16
Can I choose how long I would like to be covered?

Yes, there are two types of coverage option that you can choose from:

  • Fixed Term: Minimum of 5 years or any other year up to a maximum of age 70.
  • Renewable: 1-year (can be renewed yearly up to age 100).
Q.17
Which payment methods and frequencies can I choose from?

We accept payment via credit, debit cards (Visa and MasterCard) and GIRO.

  • Monthly Payments. If you choose to pay subsequent monthly instalments via GIRO, we will debit your premiums for the first 2 months from your credit or debit card. If you choose to pay subsequent monthly instalments via credit or debit card, we will debit your premiums for the first 1 month from your credit or debit card.
  • Quarterly/ Half-Yearly/ Annual Payments. If you choose any other payment frequencies, your first premium will be debited from your credit or debit card. Subsequent monthly instalments may be debited via credit, debit card or GIRO.

Refunds if any, will be refund via cheque.

Q.18
Can I choose to not have my premium automatically deducted from my account for the next billing cycle? I would rather have FWD send me the premium notice and let me decide on my preferred payment method for that period.

In order to ensure customers remain covered by our policy continuously, we currently offer only recurring payments. Therefore we do not offer manual payment options at the moment.

Claims
Q.1
Who will receive the claim amount if the Policyholder/Insured Person dies?

If there are nominated beneficiaries, then FWD will pay the beneficiaries. If the Policyholder/Insured Person didn’t nominate any beneficiaries, then the legal estate will need to get a letter of administration or probate so FWD can pay the claim to the legal estate.

Q.2
What documents must I submit for my claim?

Simply call us on +65 6820 8888 and one of our friendly customer service representatives will be happy to help. You can also email us at claims.sg@fwd.com. Click here to access our Term Life Claims Guide.

Q.3
Does my critical illness cover start once my policy is approved?

It starts immediately unless you have certain conditions, in which case there is a 90-day waiting period. This applies to the following critical illnesses:

  • Heart attack of specified severity;
  • Major cancer;
  • Coronary artery by-pass surgery;
  • Angioplasty and other invasive treatment for coronary artery.

★ The 90-day waiting period begins from the coverage start date, the last reinstatement date (if your policy has been reinstated), or the date of any increase in your sum insured (in respect to that increase), whichever is later.

For other critical illnesses, there is no waiting period.

Getting FWD Motorcycle Insurance
Q.1
What motorcycles can be insured under FWD's motorcycle insurance?
We offer insurance for Singapore registered motorcycles owned by individuals. We don't offer motorcycle insurance for those used for delivery of goods and service (hire and reward) or company registered vehicles.
Q.2
Where can I get a quote or buy motorcycle insurance from FWD?
The easiest way to get a quote or buy motorcycle insurance from us is online. You could also call us at +65 6820 8888 or walk-in to our office at 6 Temasek Boulevard, #18-01 Suntec Tower 4, Singapore 038986. We are also stationed at select VICOM Inspection Centres.
Q.3
Does FWD offer instalment payment plans for motorcycle insurance premiums?
Yes, if the final premium is S$300 or more, we offer 6 or 12 months instalment payment plans for DBS/POSB cardholders.
Q.4
What information do I need to provide to FWD to get a quote for my motorcycle insurance?
We need the following information;
  • Your motorcycle make;
  • Your motorcycle model;
  • Usage of your motorcycle;
  • Your motorcycle's initial year of registration;
  • Your year of birth;
  • Your riding experience;
  • Your No Claim Discount at renewal;
  • Your demerit points (if any);
  • Your claims history in the past three years.

Please note that we do not offer motorcycle insurance used in delivery of goods for hire/reward.

Q.5
What information does FWD need to issue a motorcycle insurance policy?
Other than the information you enter to get a quote , we need:
  • Your name;
  • Your e-mail address;
  • Your mobile number;
  • Your NRIC/FIN;
  • Your gender;
  • Your date of birth;
  • Your address;
  • Your effective date of insurance;
  • Your motorcycle plate number;
  • Your finance company (if any).
Q.6
Who can buy FWD's motorcycle insurance?
We can offer motorcycle insurance if:
  • You are a resident of Singapore holding NRIC, FIN or S-Pass;
  • Your motorcycle is registered under an individual;
  • You have not had 3 or more claims made against you in the last 3 years;
  • You have not had your driving/riding license revoked or suspended in the last 3 years;
  • You have not been convicted of driving/riding while under the influence of alcohol or drugs or while intoxicated;
  • Your motorcycle is LTA compliant and is 7 years old or less from initial registration for Comprehensive cover, 20 years old or less from initial registration for Third Party Fire and Theft, or Third Party only cover.
Q.7
Can I buy motorcycle insurance from FWD if I use my motorcycle for my job or for any business purposes?
Yes, as long as your motorcycle is not used for delivery of goods or services (hire and reward).
Q.8
How does FWD define Personal and Work Purpose?
Personal use means you use your motorcycle for leisure or commuting purposes. Work Purposes means when you use your motorcycle as means of transportation during the course of your job. This does not include delivery of goods for hire/reward.
Q.9
How does FWD define "roadworthy"?
Roadworthy means your motorcycle has been inspected and is not in a condition which increases the risk of causing an accident. This includes, but isn't limited to, items such as head/tail lamps working, adequate tyre air pressure, etc. We also follow the Land Transport Authority (LTA) guidelines on modification available here. If your motorcycle is not compliant with the guidelines, your motorcycle is not in a roadworthy condition.
Q.10
How does FWD define "modification"?
Modification means any change made to your motorcycle whether it is for performance enhancing (output and/or handling), decorative purposes or for on-board entertainment.
Q.11
Does FWD have any exclusions related to modifications?
We provide cover as long as your vehicle modification is within the Land Transport Authority (LTA) guidelines and carried out by a certified technician. For LTA's guidelines, please click here. Please note that damaged parts will be covered based on the manufacturer’s standard specifications.
Q.12
Do you give discounts for riders without any demerit points?
We provide you with a safe driver discount if you are demerit-point free. You can check the status of your demerit points here.
Q.13
Where can I check my demerit points?
You can refer to the link here.
Q.14
If my driving/riding license has been suspended or revoked, can I buy motorcycle insurance from FWD?
You can buy motorcycle insurance from us if you have not had your license suspended or revoked in the last three years.
Q.15
How long is my motorcycle insurance quote from FWD valid for?
Your motorcycle insurance quote is valid for 30 days from the first date on which you obtained the quote.
Q.16
How can I retrieve my motorcycle insurance quote from FWD?
You can retrieve your quote if you clicked on "save" while obtaining a quote. The link to the quote will be included in the email we send to you after you click "save".
Q.17
Does FWD offer motorcycle insurance for motorcycle-sharing?
No, we don't provide insurance for motorcycle-sharing arrangements of any kind currently. Motorcycle sharing is where multiple individuals share a motorcycle under an arrangement.
Q.18
What should I declare for the number of claims?
Please declare the number of at-fault claims made against your motorcycle insurance during the past 3 years. If you are unsure whether you were at-fault or the claim is pending finalization, please include the claim when obtaining the quote and purchasing. This is to prevent any possibility of mis-declaration which may lead to gaps in your coverage. Once we confirm you were not at-fault, we will refund you the difference in premium.
Plans and Coverage
Q.1
What is the difference between Comprehensive, Third Party Fire and Theft, and Third Party motorcycle insurance?
The three types of motorcycle insurance offer different levels of cover:
  • Comprehensive covers for legal liability to third party (both bodily injury and property damage) as well as damage to your own motorcycle.
  • Third Party Fire and Theft covers for legal liability to third party (both bodily injury and property damage) as well as damage to your own motorcycle as a result of fire or theft only.
  • Third Party covers for legal liability to third party (both bodily injury and property damage) only.
Q.2
Why do I need to buy motorcycle insurance?
This is governed under the Motor Vehicles (Third-Party Risks and Compensation) Act where the law requires motorists to have in place an insurance policy or financial security for bodily injury to a third party. The spirit of the law is to provide relief to the victims of accidents due to ownership, use or maintenance of motor vehicles.
Q.3
Why do I need to be covered under the Comprehensive plan?
If your motorcycle is under a hire purchase agreement with a bank or a financial institution, normally you are required to be covered under a Comprehensive plan because, your motorcycle is owned by the bank or financial institution until you finish paying your loan. Even if you’ve fully paid off your motorcycle, a Comprehensive plan can offer you protection from unforeseen damages to your motorcycle where otherwise the cost to repair could be out of your pocket.
Q.4
What is the benefit of buying a 2-year plan?
By buying a 2-year plan, you are not only guaranteed the second year premium but you also get a 5% discount.
Q.5
What is an "Excess"?
Excess is the first part of the financial damage which you are responsible for. For example, if the damage to your motorcycle was $2,000 and your excess on the Motorcycle Insurance Summary states $500 for damage to your motorcycle, you will be responsible for the first $500 if repair is done at a FWD Premium Workshop. If you choose to get your motorcycle repaired at a workshop of your choice, the excess is $1,000.
Q.6
What is additional excess for young drivers?
Drivers aged under 22 are subject to a higher excess if they have an accident. Our additional excess for young drivers is $500. If you wish to waive this amount, we do provide an option to purchase the Young Drivers Excess Waiver rider, during the quote process.
Q.7
Is excess applicable in case of fire or theft?
No, the excess will not apply for fire or theft in Singapore. If the theft is outside Singapore, you are responsible for 50 % of the market value of your motorcycle at the time of fire or theft up to a maximum of $2,500.
Q.8
Does FWD's motorcycle insurance include cover for Certificate of Entitlement (COE)?
Our policy includes cover for COE, as long as you bought the Comprehensive or Third Party Fire and Theft cover. This cover is not applicable for the Third Party plan.
Q.9
Where can I get my motorcycle repaired when my motorcycle is damaged due to an accident?
You can send your motorcycle to our premium workshops listed here. If you choose to have the repair done at a workshop of your choice, please note that the excess will be $1,000.
Q.10
What is the coverage limit for bodily injury to others?
There is no limit of coverage in dollar value, whether it is per person or per accident.
Q.11
What is the coverage limit for damage to property of others?
The limit is $500,000 per accident
Q.12
Why does it say "market value" for the coverage limit of my motorcycle in the policy document?
In addition to the changing COE value on a monthly basis, the value of your motorcycle depreciates as well, depending on the condition of your motorcycle. Therefore, how much we cover for damage to your motorcycle will be the fair market price of your motorcycle at the time of the accident.
Q.13
What happens when I drive my motorcycle out of Singapore?
You will remain covered under your policy when riding in West Malaysia and in Peninsular Thailand up to 80km from the border of West Malaysia.
Q.14
Does FWD's motorcycle insurance come with 24/7 roadside assistance?
Yes, your insurance cover comes with a 24/7 roadside assistance. Please call 6322 2072 (or +65 6322 2072 whilst overseas) for assistance.
Q.15
What are "accessories" and how are they protected?
Accessories are parts that are permanently fitted to your motorcycle, which may include entertainment systems. When accessories are damaged, we will repair or replace based on the manufacturer’s standard equipment up to the limit stated in your contract.
No Claims Discount (NCD)
Q.1
What is No Claims Discount?
This is a discount mechanism adopted by Singapore's motorcycle insurance industry where if you are claim-free during your policy period, your No Claim Discount will increase. Normally, NCD starts from NCD 0% and increases to a maximum of NCD 20% after 3 years of no claim history.
Q.2
How does NCD work at FWD?
At NCD 20%, you will be entitled to our Lifetime NCD Guarantee, and your NCD will not be penalized for at-fault claims. More details on Lifetime NCD Guarantee and NCD Protector can be found in the contract. If your NCD is currently not at 20% and there is one or more at-fault claims in a year, your NCD will go down to zero. Please also note that if you make a late report or did not report an accident, your NCD will go down by a maximum of 10% regardless of who is at-fault.
Q.3
I don't know my NCD. What do I enter when getting a quote from FWD?
You can call our friendly customer service representatives at +65 6820 8888 and we will be more than happy to assist you. Alternatively, if you would like to buy a policy immediately, you can enter your NCD as 0%. Please be assured that we’ll verify your NCD with your previous motorcycle insurance company and refund you with the difference in premium if you are entitled to any NCD.
Q.4
Is NCD transferrable?
As NCD is attached to the policy holder, common industry practice is that transfer of NCD to another person is not allowed. We, however understand that there may be cases where the vehicle ownership may be swapped between spouses and you would like to align the policyholder with the owner of the vehicle. To this extent, we accept transfer of NCD between spouses. NCD can also be transferred by the policy holder to any new motorcycle if the old motorcycle is sold.
Q.5
Can NCD be split between multiple motorcycle or cars?
NCD cannot be branched out or split between multiple vehicles, regardless of the type of vehicles.
Q.6
FWD notified me that the NCD I declared seems to be incorrect upon checking with my previous insurance company. What can I do?
If your motorcycle insurance was with another insurance company last year, your NCD will be based on the information provided by your previous insurance company. Please contact your previous insurance company if you feel your NCD is not what it should be.
Q.7
I have earned NCD on my car. Can this be transferred to my motorcycle?
NCD is attached to the person driving the specific type of vehicle that is insured for the number of claim-free years. So, NCD can’t be transferred between different types of motor vehicles.
Q.8
If I have been riding overseas without any claim, can that be applied to NCD when I buy motorcycle insurance from FWD?
Yes, we will honour the claim-free experience from overseas based on the no claim certificate issued by your overseas motorcycle insurance company which includes the following:
  • Policy number;
  • Name of policyholder and/or named insured;
  • Number of claim free years (from when to when); and
  • Date of cancellation of the overseas motorcycle insurance.

Please note that we will honour your no-claim period and apply NCD only when:
  • Your effective date of insurance with FWD is within 24 months from the date of cancellation of the overseas motorcycle insurance;
  • The policyholder with FWD is the policyholder, the spouse of the policyholder, or the named insured in the overseas motorcycle insurance; and
  • You haven't earned NCD from any other insurance company in Singapore using the same certificate.
Q.9
What happens if there is a break in motorcycle ownership?
We understand the various reasons behind a break in motorcycle ownership. We will honour you with the renewal NCD entitlement as long as the break in vehicle ownership is less than 24 months from the cancellation or expiry date of your previous motorcycle insurance. This only applies when no other motorcycles have been granted the renewal NCD from your previous motorcycle ownership.
Q.10
Who is entitled to the Lifetime NCD Guarantee?
You will be automatically entitled to Lifetime NCD Guarantee when you have an NCD of 20% or switch your motorcycle insurance to us at NCD 20%. Please note that different insurance companies have different NCD mechanisms.
Q.11
Will utilizing your breakdown assistance affect my NCD?
No, use of breakdown assistance will not affect your NCD.
Q.12
Will I be penalized if my accident reporting is late or if I fail to report?
If your reporting is late or you fail to report, your NCD will be penalized by a maximum of 10% and the details of the accident may be prejudiced against you.
Q.13
Why is my premium higher although my NCD is the same or has increased?
Generally speaking, when the motorcycle insurance claims increase overall (i.e. the number of claims, cost of each claim), naturally, the pool of motorcycle insurance funds needed to pay for the claims has to become bigger. This could be at an individual insurance company or the whole of Singapore’s motorcycle insurance market level. Your NCD is a bonus for being claims-free for a given number of years, relative to all of those contributing to the pool of funds. This means that if the pool of funds needs to be bigger, the base amount (contribution to the pool or premium), on which your NCD discount will be calculated will become bigger. So for this reason, your premium may go up although you have progressed or remained at the same NCD.
Q.14
When I am involved in an accident with a foreign vehicle, will my NCD be penalized?
If you claim against your own insurance with us and we successfully recover from the insurance company of the foreign vehicle, your NCD will not be penalized. We strongly suggest claiming from us first, as any repair cost will most likely be out of your own pocket first.
Claims
Q.1
What should I do if I have an accident?

If you were involved in an accident and you require assistance, please call our FWD Emergency Assistance at +65 6322 2072. If anyone involved in the accident is injured, let us know and we will contact the police and arrange an ambulance.

Our appointed Mobile Accident Response Service (MARS) will meet you at the accident site to assist you in accident reporting and arrange a towing service, if needed. If you do not require Emergency Assistance, here's what you need to do:

  • Do not move your motorcycle from the initial location of the accident.
  • Take photos of all the vehicles involved. The accident scene photos are to be enclosed when you lodge the accident report.
  • Note down the registration numbers of all vehicles involved.
  • Exchange particulars with all drivers involved and take note of who’s injured (if any), including their name, NRIC, contact number, address and name of their insurance company.
  • Do not admit liability or make any offers to a Third Party.
  • Once the above are done, take your motorcycle to an FWD Approved Reporting Centre and make the accident report within 24 hours, or on the next working day.
Q.2
What should I do if I get into an accident overseas?

Please call our FWD Emergency Assistance at +65 6322 2072 for assistance. Our 24-hour assistance service will help you arrange for towing of your motorcycle back to Singapore and filing of a police report.

Renewal
Q.1
When will I receive renewal reminder?
For car insurance, you will receive the first renewal reminder via email 60 days before the expiry of your policy. For annual travel and personal accident insurance, you will receive the renewal reminder via email 30 days before the expiry of your policy.
Q.2
How do I renew my insurance with FWD?
In the renewal reminder email, there is a link which will take you to the renewal page where you can make changes if necessary and continue to purchase your renewal policy. If you have access to your customer portal, you can also renew your policy from there.
Q.3
What kind of changes can I make at the online renewal?
In addition to your contact details such as address, email and phone number,

For Car Insurance

  • Change of Plan (Classic, Executive, Prestige)
  • Change of Excess
  • Change in Demerit Point Status

For Annual Travel Insurance

  • Change of Travel Zone (ASEAN, Asia, Worldwide excluding USA, Worldwide)
  • Change of Plan (Premium, Business, First)
  • Addition/ Deletion of add-on covers

For Personal Accident Insurance

  • Occupation group
  • Change of Plan (100k, 200k, 300k, 500k, 1000k)
  • Addition/ Deletion of add-on covers
Q.4
I haven’t received any renewal reminder email from FWD, what can I do?
Please check your “Junk” email folder, as depending your email account setting, the renewal reminder email may have been stored in the “Junk” folder. If you cannot spot it anywhere, please call us at +65 6820 8888.
Q.5
What are the benefits of renewing early?
By renewing early, you will not have to worry rushing at the last minute. Not only that, you may get to enjoy additional discounts when you renew early with FWD.
Q.6
I didn’t get to renewal my policy before it expired, can I still renew?
No, if your policy was not renewed prior to the expiry, it has lapsed. Please proceed to purchase a new policy.
Q.7
I have a car insurance claim after I received the renewal reminder or after I already renewed my FWD car insurance. What will happen?
If you are not-at-fault, there will be no NCD or premium adjustment. If the accident liability is still under investigation or you were at-fault, your NCD and premium will be adjusted accordingly, where additional premium may apply for the renewal policy. Please rest assured that if you are found to be not-at-fault later on, we will reinstate your NCD and refund you with additional premium collected.
Q.8
My NCD for car insurance has progressed and I haven’t made any claim. Why has my renewal premium increased?
Premiums are calculated with multiple factors taken into consideration. If the claims in overall portfolio or the specific attributes you belong to had increased, everyone in the same category will experience increase in premium.
Q.9
Under what sort of circumstances will FWD not offer me renewal terms?
Apart from criminal acts such as filing fraudulent or inflated claims, the most common scenario is due to claims experience. This may also include any claim made after you already renewed your policy with us, where we may decide to cancel the renewed policy.
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