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CapitaVoucher Campaign Terms and Conditions
Organisers: This campaign is organised by FWD Singapore Pte Ltd (“FWD”).
Campaign Period: The campaign period is from 24th August 2020 to 28th August 2020 (both dates inclusive).
Eligibility (“Eligible customer”): Customers who purchase FWD Comprehensive Car Insurance Policy (the “Policy”) during the Campaign Period. Cancellation and replacement of an existing policy is not permitted to qualify for this campaign. Customers will become eligible for the CapitaVoucher after the Policy’s Coverage Start Date. This campaign is not valid with other offers, bundles, promotions, loyalty or early bird discounts, unless stated otherwise. This campaign is also not applicable for policy endorsement, policy extension, and policy shortening.
Prize: CapitaVoucher worth $150 (3* $50). CapitaVouchers will be issued to eligible customers.
The CapitaVouchers is non-transferable, non-replaceable and non-exchangeable for cash, credit or any other items, if lost or stolen.
Notification: The e-redemption letter will be sent to eligible customers after the 15th day of the following month after the Coverage Start Date, to their email address as stated in their Policy application. If any eligible customers do not receive the e-redemption letter, the customer can contact FWD at +65 6820 8888. Customers will need to identify themselves for verification purposes. In the event customers fail to inform FWD of non-receipt of the e-redemption letter within one month of the expected issuance of the e-redemption letter, the prize will be forfeited.
Prize Redemption:
- Eligible customers must redeem the CapitaVouchers by presenting the original e-redemption letter and their identification card at any of the Customer Service Counters at any of the participating CapitaLand managed malls listed at: http://bit.ly/redeemcv
- Each e-redemption letter can only be presented once for redemption. In the event that FWD discovers duplicate or multiple redemptions by a customer for the same e-redemption letter, FWD reserves the right to seek recovery of the value in excess redeemed by the customer.
- The e-redemption letter for CapitaVoucher is valid for redemption for two months from the date of issue.
Other Terms:
- The terms of this campaign will be governed by and construed in accordance with the laws of Singapore and all parties agree to submit to the exclusive jurisdiction of the Courts of Singapore.
- FWD’s decision on all matters relating to this campaign is final. No correspondence or claims will be entertained. In the event of any inconsistency between these terms and conditions and any brochure, marketing or promotional material relating to this campaign, these terms and conditions will prevail. FWD may vary these terms and conditions or suspend or terminate the campaign without any notice or liability to any party.
- This campaign cannot be clubbed with other promotions or offers.
- Participation in this campaign is deemed acceptance of these terms and conditions.
- A person who does not participate in this campaign shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of these terms and conditions.
- CapitaVoucher Terms & Conditions set by CapitaLand applies.
watch our Car Insurance video
- FWD is the only insurer to give 50% NCD for life, rewarding you for safe driving, as long as you stay with us. We also insure anyone you trust to drive your car. Watch this video to know more.

Enjoy 12 months interest-free in these times of uncertainty *
We are here to help.
Enjoy up to 12 months of interest-free instalment premium payments* for your Car insurance when you pay with your DBS/POSB Mastercard or Visa credit card + other great discounts
*for car insurance plans with annual premium more than $500
Comprehensive
Third Party/Third Party, Fire and Theft
98.9%2 of Car Insurance claims approved
Customers can rely on us when it comes to claiming. Not only that, our Car insurance plans stand out from the rest with features like 50% lifetime NCD guarantee, and free 24-hour Roadside Assistance for accidental and non-accidental breakdown.

We’re the only insurer to offer 24-hour roadside assistance for accidental and non-accidental breakdown including free towing, battery jump start etc. for all comprehensive plans.

We’re the only insurer to guarantee your 50% NCD for life, as long as you stay with us.

Receive up to $80 per day while your car is being repaired (for up to 10 days).
2Statistics as of 2020
Information is correct as of 9th March 2020
you asked, we answered

How much is the standard excess?
It varies from S$750 to S$2,500 depending on the make and model of your car.

Can I choose my own workshop?
You can purchase the optional benefit if you want flexibility to choose any workshop that you prefer.

Am I eligible?
You can buy this policy if:
- Your age is between 20 to 69
- Your car is 15 years old or younger
- You do not use your car for commercial purposes.
we cover just what you need. no more, no less
classic
(max limit)
executive
(max limit)
prestige
(max limit)
- Automatically eligible for FWD's Lifetime NCD Guarantee at NCD 50%
- Repairs at FWD’s premium workshops, extended workmanship guarantee until your car turns 10
- Covered while driving in West Malaysia and parts of Thailand
- 24-hour roadside assistance in case of a breakdown
- Legal liability cover if you accidentally hurt someone or damage their property
on top of it all, you can add

Get cover for trusted family and friends to drive your car, without needing to name them on your policy. Choose our Executive or Prestige plan to get this as standard, or buy this add-on when you choose our Classic plan

Increase your excess according to your budget – the higher the excess, the less premium you pay.

We give you the flexibility to choose – reduce your young driver excess if you want greater peace of mind.

Pick your preferred repair workshop. note: our market-leading workmanship defects warranty is only available at FWD premium workshops.

Make sure that even if you have a momentary lapse of attention, you keep your 30% or 40% no claim discount when you renew with us.

Get additional cover when driving in West Malaysia and parts of Thailand with emergency assistance, emergency expenses and towing benefits to get you and your car back to Singapore.
*Information is correct as of 28 August 2019
the third party car insurance you need
Don’t need a comprehensive car insurance plan? Pick from our Third Party Only or Third Party, Fire and Theft plans to save on your auto insurance. Tailored for your car. Tailored for your budget.

Choose between our two car insurance plans to suit your specific needs and budget.

We’ll be here around-the-clock, any time you need us.

Get protected with our auto insurance plan when you drive out to West Malaysia and parts of Thailand.

If you trust someone to drive your car, we’ll insure them – no need to name them.
you asked, we answered

Does Third Party Only plan cover towing fees?
We’d be happy to arrange towing services for you, but this plan does not cover towing fees. The Third Party Fire and Theft plan does.

Which plan should I choose?
Our Third Party Only plan protects you against claims from another person. Our Third Party Fire and Theft plan covers that and also covers your car if it’s damaged by fire or stolen.

Do you cover legal fees?
Yes, if you become legally responsible for a third-party claim, we’ll cover up to S$3,000.
we cover just what you need. no more, no less
third party
third party, fire & theft
Extended workmanship guarantee defects warranty when repairs are done at one of FWD’s premium workshops
select the policy wording you'd like to review
select the policy wording you'd like to review
This page is for general information only. You can find the detailed terms and conditions of this plan in the policy wording.
This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the GIA/LIA or SDIC web-sites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg).
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