Organisers: This campaign is organised by FWD Singapore Pte Ltd (“FWD”).
Campaign Period: The campaign period is from 24th February 2020 to 29th February 2020 (both dates inclusive).
Eligibility “Eligible customer”: Customers who purchase FWD Annual Travel Insurance Policy (the “Policy”) during the Campaign Period. Premiums paid per policy must be a minimum of $200. Cancellation and replacement of an existing policy is not permitted to qualify for this campaign. Customers will become eligible for the CapitaVoucher after the Policy’s Coverage Start Date. This campaign is not valid with other offers, bundles, promotions, loyalty or early bird discounts, unless stated otherwise. This campaign is also not applicable for policy endorsement, policy extension, and policy shortening.
Prize: CapitaVouchers worth $20. An e-redemption letter for the CapitaVouchers will be issued to eligible customers.
The e-redemption letter for CapitaVouchers is non-transferable, non-replaceable and non-exchangeable for cash, credit or any other items, if lost or stolen.
Notification: The e-redemption letter will be sent to eligible customers on the 15th day of the following month after the Coverage Start Date, to their email address as stated in their Policy application. If any eligible customers do not receive the e-redemption letter, the customer can contact FWD at +65 6820 8888. Customers will need to identify themselves for verification purposes. In the event customers fail to inform FWD of non-receipt of the e-redemption letters within one month of the expected issuance of the e-redemption letter, the prize will be forfeited.
Eligible customers must redeem the CapitaVouchers by presenting the original e-redemption letter and their identification card at any of the Customer Service Counters at any of the participating CapitaLand managed malls listed at: http://bit.ly/redeemcv
Each e-redemption letter can only be presented once for redemption. In the event that FWD discovers duplicate or multiple redemptions by a customer for the same e-redemption letter, FWD reserves the right to seek recovery of the value in excess redeemed by the customer.
The e-redemption letter for CapitaVoucher is valid for redemption for two months from the date of issue.
The terms of this campaign will be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the Courts of Singapore.
FWD’s decision on all matters relating to this campaign is final. No correspondence or claims will be entertained. In the event of any inconsistency between these terms and conditions and any brochure, marketing or promotional material relating to this campaign, these terms and conditions will prevail. FWD may vary these terms and conditions or suspend or terminate the campaign without any notice or liability to any party.
This campaign cannot be clubbed with other promotions or offers.
Participation in this campaign is deemed acceptance of these terms and conditions.
A person who does not participate in this campaign shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of these terms and conditions.
CapitaVoucher Terms & Conditions set by CapitaLand applies.
The COVID-19 outbreak is considered a known event.
If You Bought a Travel Policy / Booked a Trip
For Travel To
It Means We Will
On or after 23rd Jan 2020
Mainland China (excluding HK, Macau, Taiwan)
not cover any claims related to the outbreak
On or after 31st Jan 2020
not cover any claims for ‘Trip Cancellation’, ‘Trip Postponement’, ‘Trip Cut Short’ & ‘Trip Disruption’ related to the outbreak
On or after 6th Mar 2020
not cover any claims related to the outbreak
If you have bought a Travel policy with us recently, we understand you may have questions. Please download this PDF for FAQs.
enhance your travel insurance coverage with these add-ons
Comprehensive COVID-19 coverage
Our COVID-19 enhanced travel benefit¹ keeps you financially protected in the event you are diagnosed with COVID-19 before, during or after your trip.
This includes coverage for medical expenses, trip disruptions or cancellations, and emergency evacuation or repatriation.
Sports equipment protector
Up to S$2,000 coverage for your sports equipment* being damaged or stolen, including up to S$100 per day rental replacements. *covers golf clubs, diving gear, skis (boards and poles), snowboards, wakeboards, bicycling and fishing tackle equipment.
Get S$50 for every six hours that your return home is delayed to cover additional kennel costs up to S$150.
Home contents cover
Get your home contents protected from fire and theft for up to S$6000 while you’re away.
Car rental excess
Get your car rental excess covered if you have an accident overseas.
This page is for general information only. You can find the detailed terms and conditions of this plan in the policy wording.
This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the GIA/LIA or SDIC web-sites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg).