Covid 19 Support
Call 6322 2072
24-hour emergency assistance
Emergency medical evacuation & repatriation
Unlimited
Unlimited
Unlimited
Emergency phone charges
S$200
S$300
S$400
Terms & Conditions CapitaVoucher Campaign Terms and Conditions
Organisers: This campaign is organised by FWD Singapore Pte Ltd (“FWD”).
Campaign Period: The campaign period is from 24th February 2020 to 29th February 2020 (both dates inclusive).
Eligibility “Eligible customer”: Customers who purchase FWD Annual Travel Insurance Policy (the “Policy”) during the Campaign Period. Premiums paid per policy must be a minimum of $200. Cancellation and replacement of an existing policy is not permitted to qualify for this campaign. Customers will become eligible for the CapitaVoucher after the Policy’s Coverage Start Date. This campaign is not valid with other offers, bundles, promotions, loyalty or early bird discounts, unless stated otherwise. This campaign is also not applicable for policy endorsement, policy extension, and policy shortening.
Prize: CapitaVouchers worth $20. An e-redemption letter for the CapitaVouchers will be issued to eligible customers.
The e-redemption letter for CapitaVouchers is non-transferable, non-replaceable and non-exchangeable for cash, credit or any other items, if lost or stolen.
Notification: The e-redemption letter will be sent to eligible customers on the 15th day of the following month after the Coverage Start Date, to their email address as stated in their Policy application. If any eligible customers do not receive the e-redemption letter, the customer can contact FWD at +65 6820 8888. Customers will need to identify themselves for verification purposes. In the event customers fail to inform FWD of non-receipt of the e-redemption letters within one month of the expected issuance of the e-redemption letter, the prize will be forfeited.
Prize Redemption:
- Eligible customers must redeem the CapitaVouchers by presenting the original e-redemption letter and their identification card at any of the Customer Service Counters at any of the participating CapitaLand managed malls listed at: http://bit.ly/redeemcv
- Each e-redemption letter can only be presented once for redemption. In the event that FWD discovers duplicate or multiple redemptions by a customer for the same e-redemption letter, FWD reserves the right to seek recovery of the value in excess redeemed by the customer.
- The e-redemption letter for CapitaVoucher is valid for redemption for two months from the date of issue.
Other Terms:
- The terms of this campaign will be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the Courts of Singapore.
- FWD’s decision on all matters relating to this campaign is final. No correspondence or claims will be entertained. In the event of any inconsistency between these terms and conditions and any brochure, marketing or promotional material relating to this campaign, these terms and conditions will prevail. FWD may vary these terms and conditions or suspend or terminate the campaign without any notice or liability to any party.
- This campaign cannot be clubbed with other promotions or offers.
- Participation in this campaign is deemed acceptance of these terms and conditions.
- A person who does not participate in this campaign shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of these terms and conditions.
- CapitaVoucher Terms & Conditions set by CapitaLand applies.
Enhance your coverage with COVID-19 add-on benefit
(for Single Trip plans with duration up to 90 days and Annual Trip plans with duration up to 90 days per trip)
Worried about COVID-19 related expenses? Learn how you can be protected with our COVID-19 add-on benefit in this 30s video.
Key benefits for COVID-19 add-on
Within 30 days
pre-trip:
Up to S$5,000 for trip cancellation due to
COVID-19
During/after
your trip:
Up to S$200,000 in COVID-19 medical expenses incurred during/after your trip
Within 14 days
post-trip:
S$100/day for up to 14
days if hospitalised due to
COVID-19
Refer to our FAQ for more information about our COVID-19 add-on benefit.
This add-on is available for customers who purchase Single Trip plans with duration up to 90 days or Annual Trip plans with duration up to 90 days per trip.
All other benefits (e.g. coverage for overseas medical expenses, flight delays etc.) remain unchanged for our Single Trip and Annual Trip plans.
what's special about our travel insurance?
Convenient payment method NEW!
You can now pay for your policy easily with PayNow, Grabpay or other convenient payment modes that we offer.
Cashless medical claim
With FWD SG app, enjoy cashless medical outpatient claim at our Singapore panel clinics and worldwide emergency assistance by just one click away.
Download now!
180-day advance purchase
Making travel plans in advance? You can purchase our travel insurance up to 180 days before your trip so you’ll be well-prepared ahead of time.
Emergency medical evacuation & repatriation
If you suffer from a life-threatening condition as a result of an unexpected illness or injury that happens while overseas on a trip, we’ll pay you for the transportation required to move you to a medical facility for treatment.
Delayed, theft of or damage to your baggage
Travelling as a family? Up to S$900 for baggage delay and up to S$18,750 for theft of or damage to your personal belongings, including your baggage. With simple and seamless claims submission and processing.
Information is correct as of October 2021
our travel insurance covers just what you need. no more, no less
plan highlights
premium(max limit)
business(max limit)
first(max limit)
Overseas medical expenses (per adult below 70 years old)
S$200,000
S$500,000
S$1,000,000
Theft of or damage to your personal belongings Note: sub-limit of S$300 per single item for Premium plan and S$500 per single item for Business and First plan
S$3,000
S$5,000
S$7,500
Baggage delay (S$150 for every six hours of delay overseas and S$150 after six hours of delay in Singapore)
S$150
S$600
S$900
Travel delay (S$100 for every six hours of delay overseas and S$100 after six hours of delay in Singapore)
S$300
S$500
S$1,000
Liability for harm or damage you accidentally cause
S$500,000
S$750,000
S$1,000,000
Automatic travel cover extension
7 days
14 days
21 days
Worldwide emergency assistance (maximum reimbursement limit)
Travel disruption (maximum reimbursement limit per person)
Trip cancelled before you leave Singapore
S$7,500
S$10,000
S$15,000
Trip cancelled before you leave Singapore for Family Plans
S$18,750
S$25,000
S$37,500
Trip postponed before you leave Singapore
S$500
S$1,000
S$1,500
Trip cut short after you have left Singapore
S$5,000
S$10,000
S$15,000
Trip cut short after you have left for Family Plans
S$12,500
S$25,000
S$37,500
Trip disruption
S$1,000
S$2,000
S$3,000
Insolvency protection
S$1,000
S$3,000
S$5,000
Automatic policy extension
7 days
14 days
21 days
Travel inconveniences (maximum benefit limit per person)
Baggage delay (S$150 for every six hours of delay overseas and S$150 after six hours of delay in Singapore)
S$150
S$600
S$900
Travel delay (S$100 for every six hours of delay overseas and S$100 after six hours of delay in Singapore)
S$300
S$500
S$1,000
Missed connections (S$100 for every six hours you are stranded)
S$300
S$500
S$500
Trip diversion (S$100 for every six hours you are diverted overseas)
S$500
S$1,000
S$1,500
Loss of passport, travel documents & theft of money Note: sub-limit for theft of money is S$300
S$300
S$600
S$1,000
Payment of rental car excess if you have an accident
S$500
S$1,000
Theft of or damage to your personal belongings (maximum reimbursement limit per person)
Overall limit for individual plans
S$3,000
S$5,000
S$7,500
Sub-limit for 1 laptop/tablet
S$1,000
S$1,000
S$1,000
Sub-limit for 1 mobile phone
S$300
S$500
S$500
Sub-limit for jewellery (in total)
S$300
S$500
S$500
Sub-limit for all other items (per item)
S$300
S$500
S$500
Overall limit for Family Plans
S$7,500
S$12,500
S$18,750
Medical coverage
Medical expenses incurred overseas (maximum reimbursement limit)
Adult below 70 years old
S$200,000
S$500,000
S$1,000,000
Adult 70 years old or older
S$40,000
S$100,000
S$200,000
Dental expenses (caused by Accident) sub-limit
S$2,000
S$5,000
S$5,000
Overall limit for Family Plans
S$500,000
S$1,250,000
S$2,500,000
Child younger than 21 and covered under Family Plans
S$60,000
S$150,000
S$300,000
Mobility aids sub-limit
S$500
S$1,000
Medical expenses after returning to Singapore (maximum reimbursement limit)
Adult below 70 years old
S$6,000
S$15,000
S$30,000
Adult 70 years old or older
S$1,200
S$3,000
S$6,000
Dental expenses (caused by Accident) sub-limit
S$2,000
S$5,000
S$5,000
Overall limit for Family Plans
S$15,000
S$37,500
S$75,000
Child younger than 21 and covered under Family Plans
S$1,800
S$4,500
S$9,000
Mobility aids sub-limit
S$500
S$1,000
Chinese medicine, physiotherapist and chiropractor (maximum reimbursement limit per person)
S$50 per visit
S$300
S$500
S$500
Daily income if hospitalised (maximum benefit limit per person)
S$200 per day if hospitalised overseas
S$5,000
S$8,000
S$10,000
S$100 per day if hospitalised in Singapore Note: daily income amount doubled if hospitalised in intensive care or in quarantine
S$1,000
S$1,200
S$1,500
Other benefits (maximum reimbursement limit per person)
Liability for harm or damage you accidentally cause
S$500,000
S$750,000
S$1,000,000
Fraudulent personal credit card usage
S$300
S$600
S$1,000
Emergency family travel (maximum reimbursement limit per person)
Flying a loved one to your side if you are hospitalised
S$5,000
S$7,500
S$10,000
Flying your child home if you are hospitalised or dead
S$5,000
S$7,500
S$10,000
Flying a loved one to repatriate your remains if you die
S$5,000
S$7,500
S$10,000
Death or permanent disability caused by accident that occurred whilst overseas (benefit limit per person)
Adult below 70 years old
S$200,000
S$300,000
S$400,000
Adult 70 years old or older
S$40,000
S$60,000
S$80,000
Overall limit for Family Plans Note: the benefit amount varies by the severity of the disability suffered
S$500,000
S$750,000
S$1,000,000
Child younger than 21 and covered under Family Plans
S$60,000
S$90,000
S$120,000
Frequently Asked Questions
What is the difference between FWD’s COVID-19 Enhanced Travel Benefits and FWD Travel insurance?
FWD’s COVID-19 Enhanced Travel Benefits is an add-on which can be purchased along with our FWD Travel insurance (Single or Annual Trip) for comprehensive coverage should you be diagnosed with COVID-19 before and/or during your trip.
How long before my travel date can I buy FWD’s COVID-19 enhanced travel benefits?
You can buy FWD’s COVID-19 enhanced travel benefits together with our travel insurance up to 180 days before your scheduled trip.
Where can I get a quote or purchase FWD’s COVID-19 Enhanced Travel Benefits?
Click ‘get a quote’. Select your trip type, traveller type, region of travel and travel dates. You are eligible for FWD’s COVID-19 Enhanced Travel Benefits if you’re purchasing a single trip and your travel period is 90 days or less or an annual trip plan (covers up to 90 days per trip).
enhance your travel insurance coverage with these add-ons
Comprehensive COVID-19 coverage
Our COVID-19 enhanced travel benefit keeps you financially protected in the event you are diagnosed with COVID-19 before, during or after your trip.
This includes coverage for medical expenses, trip disruptions or cancellations, and emergency evacuation or repatriation.
Sports equipment protector
Up to S$2,000 coverage for your sports equipment* being damaged or stolen, including up to S$100 per day rental replacements.
*covers golf clubs, diving gear, skis (boards and poles), snowboards, wakeboards, bicycling and fishing tackle equipment.
Pet care
Get S$50 for every six hours that your return home is delayed to cover additional kennel costs up to S$150.
Home contents cover
Get your home contents protected from fire and theft for up to S$6,000 while you’re away.
Car rental excess
Get your car rental excess covered if you have an accident overseas.
Download:
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